Field Service Manager

Repligen Corporation

. Lead and develop a high-performing team of Field Service Engineers across the North America East Coast territory .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $130,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing and developing high-performing teams of Field Service Engineers while ensuring compliance with safety and quality standards. Proven ability to drive operational execution, achieve service revenue targets, and enhance customer satisfaction through effective collaboration and continuous improvement initiatives.

Highest-signal resume keywords

Field Service LeadershipCustomer Relationship ManagementP&L ManagementTeam DevelopmentOperational Execution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

System InstallationsPreventative MaintenanceSoftware InstallationsContinuous Improvement InitiativesCapacity Optimization

Soft Skills

Interpersonal SkillsCoachingMotivationCollaboration

Certifications & Qualifications

Bachelor's Degree in Engineering or Science

Industry Keywords

Field ServiceSafety ComplianceService RevenueOperational BudgetCustomer Experience

About the role

Key responsibilities & impact

Lead and develop a high-performing team of Field Service Engineers across the North America East Coast territory
Ensure the health and safety of the Field Service team, colleagues, and customers
Provide direction, coaching, and career development to direct reports
Ensure the team is trained, developed, capable, prepared, motivated, supported, equipped, and compliant
Deliver outstanding customer experiences and resolve customer complaints
Collaborate with Technical Support, Product Engineers, Automation Engineers, commercial teams, engineering, quality, and product management
Drive effective and efficient execution of Field Service jobs across the Americas
Oversee system installations, preventative maintenance, demo kit maintenance, demonstration/display systems, software installations, and system repairs
Optimize team scheduling and capacity to meet service needs
Champion safety, quality, productivity, and compliance initiatives
Collaborate on Service Readiness for New Product Introductions
Achieve service revenue, profitability, and operational execution targets
Provide forecast information and support growth initiatives
Identify, develop, recommend, and execute continuous improvement initiatives

Requirements

What you’ll need

Bachelor's degree required, BA/BS in an Engineering or Science oriented discipline
5 years prior operations or field service leadership experience preferred
Proven experience leading a team and managing customer relationships
Ability to develop and execute multiple priorities and approaches to meet objectives
Exceptional interpersonal skills
Willingness to travel within your specified geographic region
Proven leadership and ability to orchestrate resources and motivate teams
Experience managing a P&L or operational budget
Service business savvy

Benefits

Comp & perks

Variable cash programs (bonus or commission)
Equity may be included for eligible roles
Paid time off
Health, dental, and vision benefits
Retirement benefits
Flexible spending accounts