Field Service Manager

Repligen Corporation

. Lead and develop a high-performing team of Field Service Engineers across a North America territory (West Coast) .

Posted 10/16/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $130,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing and developing high-performing teams of Field Service Engineers while ensuring compliance with safety and quality standards. Proven ability to drive operational execution, optimize team performance, and enhance customer experiences across North America.

Highest-signal resume keywords

Field Service LeadershipCustomer Relationship ManagementOperational Budget ManagementTeam Development and CoachingSafety and Compliance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementP&L ManagementSystem InstallationsPreventative MaintenanceContinuous Improvement InitiativesKPI AchievementCapacity PlanningService Revenue OptimizationTechnical Support CollaborationProduct Management Collaboration

Soft Skills

Interpersonal SkillsTeam MotivationCoaching and MentoringConflict ResolutionCommunication Skills

Certifications & Qualifications

Bachelor's Degree in Engineering or Science

Industry Keywords

Field Service EngineeringCustomer ExperienceSafety StandardsQuality ComplianceService Business Savvy

About the role

Key responsibilities & impact

Lead and develop a high-performing team of Field Service Engineers across a North America territory (West Coast)
Ensure the health and safety of the Field Service team, colleagues, and customers
Provide direction, coaching, and career development to direct reports
Ensure team members are trained, developed, capable, prepared, motivated, supported, engaged, and equipped
Ensure compliance with quality and safety requirements and standards
Deliver outstanding customer experiences and resolve customer complaints
Collaborate with Technical Support, Product Engineers, Automation Engineers, commercial teams, engineering, quality, and product management
Drive operational execution of field service jobs across the Americas
Oversee system installations, preventative maintenance, demo kit maintenance, demonstration/display systems, software installations, and system repairs
Align capacity models with Repligen service team needs
Optimize team scheduling and capacity
Champion safety, quality, productivity, and compliance initiatives
Collaborate on service readiness for New Product Introductions
Achieve service revenue, profitability, and operational execution KPI targets
Provide forecast information and support growth initiatives
Identify, develop, recommend, and execute continuous improvement initiatives

Requirements

What you’ll need

Bachelor's degree required; BA/BS in an Engineering or Science oriented discipline
5 years prior operations or field service leadership experience preferred
Proven experience leading a team and managing customer relationships
Ability to develop and execute multiple priorities and approaches to meet objectives
Exceptional interpersonal skills
Willingness to travel within the specified geographic region
Proven leadership and ability to orchestrate resources and motivate teams
Experience managing a P&L or operational budget
Service business savvy

Benefits

Comp & perks

Variable cash programs (bonus or commission)
Equity may be included for eligible roles
Paid time off
Health, dental, and vision benefits
Retirement benefits
Flexible spending accounts