Senior Service Systems, Infrastructure, and Analytics Manager

Repligen Corporation

. Partner with service leadership to define, document, and improve global service business processes, standards, and best practices .

Posted 10/7/2026full-timeRemote • United StatesSenior💰 $134,000 - $192,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and optimizing global service systems, integrating platforms like Salesforce and SAP, and developing data-driven reporting solutions using tools such as Power BI and Tableau. Proven ability to translate business needs into scalable technical solutions while leading cross-functional initiatives and fostering collaboration.

Highest-signal resume keywords

Salesforce IntegrationSAP IntegrationPower BI DevelopmentData ArchitectureBusiness Process Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLPythonPower QueryDAXPower AutomateC#HTMLData GovernanceMaster Data ManagementAnalytics Solutions

Soft Skills

Analytical SkillsProblem-SolvingCommunicationCollaborationCustomer-Focused Mindset

Tools & Technologies

SalesforceSAPPower BITableauReporting Platforms

Industry Keywords

Service Operations TechnologyField ServiceTechnical ServiceCustomer SupportEquipment-Based Service

Tech Stack

Tools & technologies

PythonSQLTableau

About the role

Key responsibilities & impact

Partner with service leadership to define, document, and improve global service business processes, standards, and best practices
Translate business needs and user experiences into system requirements and scalable technical solutions
Lead the design, configuration, implementation, maintenance, and optimization of global service systems and infrastructure
Design, manage, and enhance integrations between Salesforce, SAP, internal service applications, reporting platforms, and other business systems
Develop and execute a service master data strategy
Build and improve dashboards, reports, and KPI frameworks for data-driven decision-making
Develop reporting and visualization solutions using Power BI, Tableau, and related tools
Create and manage data flows, queries, automations, and reporting structures
Partner with Service, IT, Commercial Operations, Finance, Quality, and Field Service teams
Provide technical guidance and business context to IT and development teams
Drive adoption of global processes, systems, and reporting methodologies
Develop training materials, user documentation, and support programs
Evaluate emerging technologies and analytics capabilities
Lead strategic initiatives from concept through implementation
Contribute to team development, process maturity, and long-term organizational success

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field
7+ years of experience in business systems, analytics, systems architecture, service operations technology, or related disciplines
Experience supporting field service, technical service, customer support, or equipment-based service organizations
Strong experience with Salesforce, SAP, Power BI, Tableau, and related business systems
Experience designing system integrations, APIs, data flows, reporting frameworks, and business process automation
Experience developing dashboards, KPIs, and analytics solutions
Strong understanding of data architecture, master data management, data governance, and data quality
Working knowledge of SQL, Python, Power Query, DAX, Power Automate, C#, HTML, or similar scripting and automation tools
Ability to translate business requirements into scalable technical solutions and measurable business outcomes
Experience leading cross-functional initiatives and influencing stakeholders across Service, IT, Commercial Operations, Finance, and Quality
Strong analytical, problem-solving, communication, and collaboration skills
Customer-focused mindset and commitment to continuous improvement

Benefits

Comp & perks

Variable cash programs (bonus or commission)
Equity may be included for eligible roles
Paid time off
Health, dental, and vision benefits
Retirement benefits
Flexible spending accounts