Services Sales & Contracts Specialist I

Repligen Corporation

. Manage assigned service sales accounts to ensure customer satisfaction and drive business growth .

Posted 10/5/2026full-timeRemote • GermanyMid-LevelSenior💰 €49,300 - €66,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and sales skills, with a focus on building relationships and driving business growth. Proficient in CRM systems and capable of strategic decision-making to meet customer needs.

Highest-signal resume keywords

Service Sales ExperienceCustomer Service ExperienceSalesforce ExperienceNegotiation SkillsTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryQuotingProject PlanningBasic Data AnalysisService Marketing Skills

Soft Skills

Communication SkillsDetail-OrientedTeamwork-OrientedProfessional Image Under PressureStrong Phone and Video Call Presence

Tools & Technologies

CRM SystemsSalesforceMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Service ContractsPreventative MaintenanceVendor ManagementCustomer RelationshipsInside Sales

About the role

Key responsibilities & impact

Manage assigned service sales accounts to ensure customer satisfaction and drive business growth
Negotiate pricing and site contracts with customers while maintaining compliance and company objectives
Promote and secure annual Service Contracts, Preventative Maintenance, and Qualification services
Build and maintain strong customer relationships
Collaborate with leadership and cross-functional teams to refine service offerings and align priorities
Respond to customer inquiries and provide expert guidance on service options
Maintain accurate records of service quotes, agreements, and communications in CRM systems
Gather and share customer feedback with internal teams
Travel to customer sites to strengthen relationships and enhance service delivery
Conduct heavy travel during the first 12 to 18 months, reducing over time
Operate autonomously and make strategic decisions to meet customer needs and achieve business goals

Requirements

What you’ll need

Bachelor’s degree
Preferred work experience includes 3-5 years of office experience
3–5 years of customer service, quoting, vendor management, and data entry experience
Lab experience is desired
Service sales experience preferred
Sales support/Inside Sales experience preferred
Salesforce or CRM experience desired
Strong phone and video call presence
Rigor and intensity regarding driving inside sales
Ability to collaborate well with other parts of the business
Strong time management and prioritization skills
Demonstrated ability to build and maintain strong working relationships with internal teams and customers
Ability to maintain a professional image under pressure
Success-oriented negotiation skills
Service marketing skills desirable
Communication and writing skills
Comprehension and summarizing skills
Detail-oriented computer skills, including Word, Excel, PowerPoint, and web search
Project planning and basic data analysis preferred
Professional, troubleshooting, analytical, process-oriented, customer-oriented, multitasking, meticulous, thorough, organized, neat, methodical, teamwork-oriented, and cooperative competencies
Ability to travel extensively, especially during the first 12 to 18 months

Benefits

Comp & perks

Eligible to participate in variable cash programs (bonus or commission)
Eligible roles may receive equity as part of the compensation package
Remote work arrangement based in Germany