Technical Support Engineer – II

Repligen Corporation

. Provide timely technical support to customers and Repligen team members via phone, email, video conferencing, and other channels .

Posted 10/8/2026full-timeRemote • India, South Korea, Japan, Singapore, ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for bioprocessing equipment and applications, with a strong focus on troubleshooting, customer communication, and documentation. Proficient in using Salesforce and familiar with relevant life sciences regulations and technologies.

Highest-signal resume keywords

Technical Support for Bioprocessing EquipmentSalesforce CRM ExperienceTroubleshooting and Problem-Solving SkillsKnowledge of Tangential Flow Filtration (TFF)Familiarity with GMP and 21 CFR Part 11

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bioprocessing ApplicationsTechnical Documentation CreationSoftware TroubleshootingProcess DevelopmentField Service SupportSystem Diagnostics InterpretationAutomation PlatformsNetworking FundamentalsWindows Operating SystemsSoftware Deployment

Soft Skills

Excellent Interpersonal SkillsStrong Verbal/Written Communication SkillsAttention to DetailAnalytical SkillsAbility to Work Independently

Tools & Technologies

SalesforceKrosFlo KR2iKMPiRS SystemsFS15FS500Remote Support ToolsService Management SystemsTechnical Support ToolsKnowledge Management Systems

Industry Keywords

BiotechnologyLife SciencesGMP21 CFR Part 11Biopharmaceutical ManufacturingProcess Control TechnologiesCustomer SupportField ServiceTechnical SupportAsia-Pacific Markets

About the role

Key responsibilities & impact

Provide timely technical support to customers and Repligen team members via phone, email, video conferencing, and other channels
Support troubleshooting of product hardware, software, process, and system-related inquiries
Develop and maintain knowledge of Repligen’s product portfolio, bioprocessing applications, system components, operating software, and related technologies
Communicate with customers and internal stakeholders to understand issues, gather information, provide updates, and support a positive customer experience
Analyze and diagnose technical issues, identify possible causes, recommend next steps, and guide customers or internal teams through resolution
Manage Salesforce support cases, documenting inquiries, troubleshooting steps, technical findings, communications, and resolutions
Create, review, and update troubleshooting guides, FAQs, technical notes, work instructions, manuals, and internal knowledge articles
Collaborate with Technical Support, Field Service, Service Scheduling, Product Management, Engineering, Quality, Sales, and other teams
Coordinate replacement part requests, RMA support, field service dispatch requests, and escalations
Participate in product training, technical workshops, and internal knowledge-sharing activities
Identify recurring customer issues, documentation gaps, support process improvements, and opportunities to improve customer and field service support

Requirements

What you’ll need

Bachelor’s degree and/or equivalent related experience in a relevant field (e.g., Bioengineering, Biotechnology, Chemistry, Life Sciences or Engineering related)
Minimum of 3 years of experience supporting bioprocessing equipment, biopharmaceutical manufacturing operations, process development, applications, technical support, field service, or related life sciences activities
Ability to independently troubleshoot technical issues using a structured and logical approach
Experience with or knowledge of tangential flow filtration (TFF), automation platforms, and related life sciences technologies is highly beneficial
Familiarity with Repligen’s Systems portfolio including KrosFlo KR2i, KMPi, RS Systems, FS15, FS500, and related filtration and process control technologies is preferred
Excellent interpersonal skills, strong verbal/written communication skills, and attention to detail
Experience using Salesforce or similar CRM/service management systems
Experience creating and updating technical documentation, including protocols, manuals, SOPs, and work instructions
Experience installing, configuring, troubleshooting, or supporting software applications associated with bioprocessing equipment and automated manufacturing systems is highly desirable
Proven ability to interpret software alarms, system diagnostics, event logs, communication errors, and equipment-generated data
Familiarity with networking fundamentals, Windows operating systems, software deployment, and remote support tools is beneficial
Familiarity with or proficiency in GMP, 21 CFR Part 11, and other life sciences regulations is highly beneficial
Strong problem-solving and analytical skills
Ability to work well within a global, cross-functional team
Ability to prioritize and work independently to achieve defined goals
Must be fluent in English with strong verbal and written communication skills
Proven experience supporting customers throughout Asia-Pacific markets
Additional proficiency in Japanese, Mandarin Chinese, or Korean is considered an advantage
Willingness to travel occasionally for customer site visits and training

Benefits

Comp & perks

Willingness to travel occasionally for customer site visits and training