Personal Loan Specialist

Reprise Financial

. Work independently in a fast-paced remote environment with management and team guidance .

Posted 10/1/2026full-timeRemote • United StatesJunior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales skills, effectively engaging with customers through various communication channels while adhering to compliance guidelines. Proficient in handling high-volume calls and adapting to changing customer needs in a fast-paced environment.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsSales TechniquesCommunication SkillsCompliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Dialer System ProficiencyLoan Options KnowledgeCredit Bureau ReportingApplication ProcessingDocument Verification

Soft Skills

Self-MotivatedAdaptabilityMultitaskingCustomer Loyalty BuildingFeedback Seeking

Tools & Technologies

In-House SystemsEmail CommunicationChat Platforms

Industry Keywords

Sales CompetenciesCustomer Satisfaction OrientationLending LawsPerformance Metrics

About the role

Key responsibilities & impact

Work independently in a fast-paced remote environment with management and team guidance
Multitask and adapt to role demands while providing timely and efficient service
Handle inbound and outbound phone calls and/or emails through the dialer system
Communicate with customers who have started the application process and need information or assistance
Engage with customers and other departments through phone, email, chat, and in-house systems
Assess customer needs, explore options, and introduce different types of loans
Build trust, customer loyalty, and satisfaction throughout the application process
Help customers complete applications, verify information, upload documents, and document applications
Answer customer questions, concerns, and objections
Explain the value of loan options persuasively
Follow Reprise Financial policies and procedures and state and federal lending laws and compliance guidelines
Meet and exceed monthly accountability metrics
Seek and provide constructive feedback to improve performance and processes

Requirements

What you’ll need

1-2 years of experience in a call center setting, preferably with a dialer system or handling high volume calls
Customer satisfaction orientation and sales competencies
Knowledge of sales/customer service techniques and principles
Excellent communication, customer service, and sales skills/tactics
Ability to work in a goal-oriented environment
Proficient computer skills
Self-motivated and performance oriented
Ability to adapt to changing sales scenarios and customer needs
Ability to work independently in a fast-paced environment
Understanding credit bureau reporting
Must reside in one of the approved locations by the start date
Must be authorized to work in the United States without sponsorship now or in the future
Ability to consistently work 10:00 AM to 7:00 PM Central Time
Complete comprehensive sales training

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Health Savings Account (HSA) contributions
Employee Assistance Program (EAP)
401(k) program with Safe Harbor Match (100% of the first 3% and 50% of the next 2%)
Accrued time off
Company holidays
Sick time
3 floating holidays
12-week Paid Parental Leave
Monthly incentive bonus based on company and individual performance
Robust tech package
Fully remote work arrangement
Regular virtual meetings and team events