Reprise Financial

Loan Specialist

• Work independently in a fast-paced remote environment with management and team guidance
• Multitask and adapt to role demands while providing timely and efficient service
• Handle inbound and outbound phone calls and/or emails through the dialer system
• Communicate with customers who have started the application process and need information or assistance
• Engage with customers and other departments through phone, email, chat, and in-house systems
• Assess customer needs, explore options, and introduce different types of loans
• Build trust, customer loyalty, and satisfaction throughout the application process
• Help customers complete applications, verify information, upload documents, and document applications
• Answer customer questions, concerns, and objections
• Explain the value of loan options persuasively
• Follow Reprise Financial policies and procedures and state and federal lending laws and compliance guidelines
• Meet and exceed monthly accountability metrics
• Seek and provide constructive feedback to improve performance and processes

Personal Loan Specialist