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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong data entry skills with attention to detail, effective communication abilities, and a collaborative approach to problem-solving in a fast-paced environment. Proficient in managing inventory processes and customer service interactions while adapting to changing priorities and deadlines.
Highest-signal resume keywords
Data EntryCustomer Service SupportInventory ManagementClear Written CommunicationProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryExcelGoogle SheetsInventory AccountingOrder Processing
Soft Skills
Attention to DetailOrganizationReliabilityPunctualityCollaboration
Tools & Technologies
POS System
Industry Keywords
U.S. SportsCSR CallsStandard Operating ProceduresRefund ProcessingMarketplace Issues
About the role
Key responsibilities & impact- Account for purchased inventory
- Process sports and season-ticket orders in the POS system
- Research missing orders and resolve purchase-order discrepancies
- Maintain ownership tags and inventory holds
- Audit purchases and attach ticket PDFs
- Verify seat disclosures and restrictions
- Ensure inventory is approved and cleared for sale
- Manage canceled purchases and sales
- Address marketplace broadcasting issues and report processing blockers
- Request, monitor, confirm, and match refunds for rescheduled, postponed, or canceled events
- Communicate with brokers, marketplaces, and internal teams to investigate discrepancies and resolve concerns
- Follow standard operating procedures and help update training materials
- Recommend improvements to accuracy, processing speed, and efficiency
- Handle assigned CSR calls for new purchases, account clarification, refund requests, account unlocking, and account management
- Complete assigned calls promptly and accurately within required timeframes
- Provide CSR support during sports and theatre seasons and other periods of business need
- Follow Team Lead priorities and communicate issues early
Requirements
What you’ll need- Strong computer skills and ability to learn company-specific systems and changing processes quickly
- Basic Excel and/or Google Sheets skills
- Fast, accurate data entry and close attention to detail
- Clear written communication and professional phone manner
- Ability to handle CSR calls, clarify account questions, and work toward accurate resolutions
- Strong organization and logical problem-solving skills
- Ability to manage shifting priorities and deadlines
- Reliability, punctuality, initiative, and collaborative approach
- Availability for overnight (graveyard) and rotating shifts
- Flexibility for weekend work based on business needs
- Previous data-entry experience preferred but not required
- Familiarity with U.S. sports preferred but not required
Benefits
Comp & perks- Remote work
- Flexibility for weekend work based on business needs