REPS & Co.

General

• Account for purchased inventory
• Process sports and season-ticket orders in the POS system
• Research missing orders and resolve purchase-order discrepancies
• Maintain ownership tags and inventory holds
• Audit purchases and attach ticket PDFs
• Verify seat disclosures and restrictions
• Ensure inventory is approved and cleared for sale
• Manage canceled purchases and sales
• Address marketplace broadcasting issues and report processing blockers
• Request, monitor, confirm, and match refunds for rescheduled, postponed, or canceled events
• Communicate with brokers, marketplaces, and internal teams to investigate discrepancies and resolve concerns
• Follow standard operating procedures and help update training materials
• Recommend improvements to accuracy, processing speed, and efficiency
• Handle assigned CSR calls for new purchases, account clarification, refund requests, account unlocking, and account management
• Complete assigned calls promptly and accurately within required timeframes
• Provide CSR support during sports and theatre seasons and other periods of business need
• Follow Team Lead priorities and communicate issues early

Sports and Theatre Processing Specialist