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Republic Services

Account Manager

Republic Services

. Proactively maintain and retain existing customers for permanent commercial and industrial waste services in an assigned territory .

Posted 10/12/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to retain and grow relationships with commercial and industrial clients. Proficient in Salesforce for managing customer interactions and knowledgeable about pricing structures and service offerings.

Highest-signal resume keywords
Customer Service ExperienceSalesforce ProficiencyContractual Re-signsCommercial Customer EngagementWaste Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer RetentionContract ManagementPricing Structure KnowledgeOutbound CallingInbound Calling
Soft Skills
Communication SkillsProblem-Solving Skills
Tools & Technologies
Salesforce
Certifications & Qualifications
High School DiplomaG.E.D.
Industry Keywords
Waste ServicesCommercial ServicesIndustrial ServicesCustomer ProfitabilityCancellation Requests

About the role

Key responsibilities & impact
  • Proactively maintain and retain existing customers for permanent commercial and industrial waste services in an assigned territory
  • Make outbound and receive inbound calls to retain business with smaller, less complex commercial and industrial customers
  • Increase customer penetration by selling the full suite of Republic Services products
  • Develop and maintain knowledge of available services, lines of business, pricing structures, and offers
  • Perform contractual re-signs to extend customer relationships and increase customer profitability
  • Respond to cancellation requests according to the established escalation policy
  • Communicate with or respond to customers in support of company pricing initiatives
  • Use Salesforce daily to schedule and document calls, meetings, and proposals
  • Capture customer emails and minimize rate restrictions and customer credits
  • Meet regularly with the Sales Manager to review customer retention activities, progress versus goals, and key customer relationships
  • Perform other job-related duties as assigned

Requirements

What you’ll need
  • High school diploma or G.E.D. (Required)
  • 0–2 years of customer service experience (Required)
  • Waste or transportation industry experience (Preferred)
  • Knowledge of available services, lines of business, pricing structures, and offers
  • Salesforce proficiency
  • Ability to make outbound and receive inbound customer calls
  • Ability to perform contractual re-signs and respond to cancellation requests
  • Ability to capture customer emails, minimize rate restrictions and customer credits
  • Ability to work with commercial and industrial customers

Benefits

Comp & perks
  • Comprehensive medical benefits coverage
  • Dental plans
  • Vision coverage
  • Health care and dependent care spending accounts
  • Short- and long-term disability
  • Life insurance
  • Accidental death & dismemberment insurance
  • Employee and Family Assistance Program (EAP)
  • Employee discount programs
  • Retirement plan with a generous company match
  • Employee Stock Purchase Plan (ESPP)
  • Paid Time Off (PTO)