Republic Services

Account Executive

• Proactively maintain and retain relationships with existing commercial and industrial waste-service customers
• Make outbound and receive inbound calls to retain business
• Increase customer penetration by selling Republic Services’ full suite of products
• Develop knowledge of company services, lines of business, pricing structures, and offers
• Perform contractual re-signs to extend customer relationships and increase profitability
• Respond to cancellation requests according to escalation policy
• Communicate with customers regarding company pricing initiatives
• Use Salesforce daily to schedule and document calls, meetings, and proposals
• Capture customer emails and minimize rate restrictions and customer credits
• Meet regularly with the Sales Manager to review retention activities, goals, and key customer relationships
• Perform other assigned job-related duties

Associate Account Manager

• Proactively maintain and retain relationships with existing commercial and industrial waste-service customers
• Make outbound and receive inbound calls to retain business with smaller, less complex customers
• Increase customer penetration by selling the full suite of Republic Services products
• Develop and maintain knowledge of services, lines of business, pricing structures, and offers
• Perform contractual re-signs to extend customer relationships and increase profitability
• Respond to cancellation requests according to the established escalation policy
• Communicate with customers regarding company pricing initiatives
• Use Salesforce daily to schedule and document calls, meetings, and proposals
• Capture customer emails and minimize rate restrictions and customer credits
• Meet regularly with the Sales Manager to review retention activities, progress against goals, and key customer relationships
• Perform other job-related duties as assigned

Accounts Receivable

• Provide analysis and functional support for complex accounts receivable issues
• Analyze accounts receivable issues and recommend solutions to address customer needs
• Maintain accounts receivable records and resolve customer issues and requests
• Prepare and analyze historical data through queries for AR metrics monitoring and data analysis
• Identify opportunities, recommend and implement Accounts Receivable process improvements
• Coordinate billing and invoice printing for InfoPro and TRUX billing systems
• Maintain InfoPro month-end controls
• Respond to field research requests and cash application and billing questions
• Test and review Accounts Receivable business requirements for databases and system applications
• Process lockbox returned items, adjustments, money moves, and customer refund requests
• Provide back-office support for product development and other corporate departments and initiatives
• Develop field and internal accounts receivable training and job resources
• Serve as primary liaison between Accounts Receivable and third-party vendors
• Research and answer field application issues and implement system and process enhancements
• Participate in team-related projects and perform other assigned duties

AR Analyst

• Perform outbound cold calls to prospective customers to generate quality leads and close sales for Republic Services products
• Support multiple local field Account Executive teams
• Work with Account Executive teams to facilitate and resource targeted lead lists
• Facilitate Account Executive team huddles by business unit with the Sales Manager, focusing on lead feedback and results
• Track leads, opportunities, customer records, reporting, and related information in Salesforce CRM
• Identify decision makers and timelines and enter prospect data accurately and consistently
• Use Salesforce phone software to log inbound and outbound customer calls
• Manage sales leads and opportunities in Salesforce to maintain accurate opportunity-stage forecasting
• Provide schedules and calendars to Account Executive teams for lead calling and coordination
• Collaborate with the Associate Account Executive team on best practices
• Attend sales meetings and training
• Participate in learning, training, and team-focused calling initiatives
• Perform other job-related duties as assigned

Administration

• Configure and support complex software application issues experienced by end users.
• Serve as the primary point of contact between IT and assigned functional business areas for routine application configuration improvement projects.
• Diagnose and resolve complex software application issues escalated by other software application team members.
• Provide accurate and effective solutions and consistently high-quality end-user support.
• Engage IT and business resources to resolve technical issues and support business processes while updating users on resolution progress.
• Coach and mentor newer or less experienced team members.
• Perform IT-related activities for projects supporting company priorities.
• Identify and recommend system modifications to reduce user issues.
• Fully document issues and resolutions in the incident tracking system.
• Apprise team, peers and management of new support issues.
• Document processes and procedures for training IT teams and end users.
• Perform other job-related duties as assigned.

Application Administrator

Payroll

• Produce accurate payroll entries for unionized employees represented by over 175 local CBAs
• Review and interpret Collective Bargaining Agreement ratifications and apply them to payroll
• Prepare and analyze union health & welfare and pension contribution calculations and monthly reporting
• Maintain, analyze, and report union dues deductions
• Prepare and remit union 401K contributions weekly
• Audit payroll cycles for accuracy of deductions and transactions
• Process retro calculations, union dues deductions, FLSA overtime premiums, and union benefit premiums
• Process special payments including vacation buy backs, boot allowances, safety payments, and union bonuses
• Collaborate with HR Management, Total Rewards, HRIS, Field Management, and cross-functional payroll teams
• Prepare payroll reports as requested
• Transfer knowledge to other team members and support the team
• Perform payroll system testing and configuration and other assigned duties

Payroll Analyst

• Monitor infrastructure performance and recommend improvements to ensure high availability
• Serve as a team-level escalation point for technical issues
• Participate in implementing solutions and strategies
• Configure and troubleshoot application servers and their software with Storage & Virtualization Engineers
• Participate in application deployment, maintenance, and upgrades
• Perform service pack installations, hot fixes, and software upgrades
• Document technical problems, resolutions, and processes
• Test and evaluate new technologies for compatibility and functionality
• Follow change and incident management policies and procedures
• Stay current on industry trends and recommend future initiatives
• Oversee server build-outs, monitoring, patch and security updates, antivirus, backups, restores, asset management, 24x7 support, and pager duty
• Act as a liaison with vendors, development groups, internal customers, corporate IT staff, and vendor IT staff
• Support enterprise physical and virtual environments on cloud and on-premises platforms
• Perform other job-related duties as assigned

Infrastructure Administrator

Processor

• Organize and prioritize daily tasks according to urgency
• Process high-volume invoices and expense reports and prepare bank deposits
• Maintain monthly productivity in accordance with department goals
• Collaborate with corporate departments and field divisions to resolve issues
• Research and reconcile vendor accounts and banking transactions
• Assist with purchase order matching and variance resolution
• Assist with Positive Pay, ACH and credit card banking exceptions
• Process stop payments, voids, escheats, check requests and one-time vendor payments
• Research payment gaps and collect missing invoices
• Support check, ACH and credit card payment processes
• Answer questions and provide training and support on accounts payable procedures
• Participate in cross-functional process improvement initiatives
• Perform other job-related duties as assigned

A/P Processor

Assistant

• Enter new and updated customer contracts into company systems
• Update existing customer contracts as needed
• Compare entered data with source documentation for accuracy and completeness
• Scan source documents as PDFs into the document storage system
• Ensure accurate and complete data entry and make corrections when needed
• Gather and summarize supplemental billing information to accommodate customer billing requirements
• Transmit digital customer billing invoices to customers and/or upload billing information into customer payment platforms
• Store and maintain access to billing-related documents according to company policies
• Perform other duties as assigned or necessary

Billing Assistant

Manager

• Provide support to multiple business units in an area in developing and implementing loss prevention programs and safety objectives, policies, procedures, and training programs
• Provide technical expertise and consultation to business unit leadership on safety-related training programs
• Ensure business unit loss prevention programs comply with applicable federal, state, and local safety regulations governing the solid waste industry
• Assess division and business unit loss control program activities, including communication, training, and critical skills development
• Monitor implementation of safety and loss prevention programs, including Focus 6 programs, and redirect activities when performance falls short of targets
• Ensure compliance with OSHA safety regulations and Federal and State Department of Transportation regulations
• Ensure DOT recordkeeping requirements are met
• Prepare training materials and support monthly employee safety meetings
• Manage return-to-duty modified/light-duty programs in partnership with HR and division management
• Participate in serious accident/injury investigations and monitor supervisor investigations of minor accidents and injuries
• Participate in division OSHA or DOT compliance inspections and audits
• Perform other job-related duties as assigned

Environmental, Health and Safety Manager – EHS

Operations

• Supervise Lead Operators, Operators and/or General Laborers contributing to efficient landfill operation.
• Ensure adherence to fill sequencing plans and achievement of density goals.
• Operate the landfill consistently with applicable permit requirements.
• Work with the Operations Manager and General Manager to implement tactical initiatives and achieve budget goals.
• Ensure compliance with safety, environmental, operating, regulatory, accounting and ethics standards.
• Lead accident prevention and safety programs.
• Partner with maintenance to keep equipment operational and compliant with safety standards.
• Resolve unusual service requests, equipment breakdowns and schedule changes through timely stakeholder communication.
• Interact with customers to resolve issues and improve customer experience.
• Establish productivity goals and manage labor hours and disposal expenses.
• Execute operational plans to achieve or exceed budgeted goals.
• Support fleet quality and maintenance operations.
• Create a collaborative team environment and drive employee engagement.
• Develop team talent, understand career goals and coach employees for advancement.
• Perform other related duties as assigned.

Landfill Operations Supervisor

Operator

• Determine content of material entering facility to properly bill the customer.
• Accept or reject waste loads based on content; suggest alternatives based on special waste, type of waste and/or local market training.
• Receive payment from customers and provide receipts.
• Balance daily receipts and deposit them into the safe depository.
• Document waste entering the facility using truck scales and computer systems; track total waste volumes.
• Notify operations of special waste or incoming special loads; direct or dispatch as necessary.
• Process required paperwork and perform other duties needed to process special loads.
• Answer the telephone and provide general information to callers.
• Maintain cleanliness of the work area.
• Perform other job-related duties as assigned.

Gate Attendant/Scale Operator – Rotating Shift

Sales

• Create dashboards, analyze sales data and pipeline reports, and provide customer relationship management support
• Support innovation, process adoption, compliance, and continuous improvement in sales processes, tools, and technology
• Review, organize, and create insights and business requirements supporting strategic and tactical business decisions
• Partner with cross-functional teams on developments and enhancements to meet business and end-user needs
• Review customer relationship management systems and programs to identify sales and customer trends
• Provide sales reports and proactive analysis, including pipeline management, stack ranking, forecasts, and activity analysis
• Support program and project delivery goals, deliverables, timeframes, and performance tracking
• Communicate project status to stakeholders
• Participate in developing training materials and user testing
• Support delivery, launch, and execution strategies while monitoring results and recommending improvements
• Participate in working sessions and routine meetings with program, project, sales, and IT leaders
• Elicit requirements for customer relationship management reporting bugs and enhancements
• Maintain bug and enhancement documentation and prioritization for monthly Sales/IT releases
• Serve as a technical link between Salesforce and other customer relationship management systems and employees
• Provide support and troubleshooting for customer relationship management systems and other programs
• Perform other job-related duties as assigned

Sales Effectiveness Analyst

Customer Support

• Provide third-tier customer support for escalated customer service calls
• Respond to inbound calls and email requests and initiate outbound calls to resolve complex issues
• Handle inbound sales inquiries about company services and prices
• Configure quotes for new customers and price and service changes for existing customers
• Handle inbound retention inquiries and discuss pricing and service options
• Serve as a primary resource for others on customer issues
• Respond to escalations involving service changes, billing, and equipment
• Return internal and external calls, emails, and faxes and clearly explain resolutions
• Log customer support interactions in company systems
• Enter service and route data for billing and route scheduling
• Maintain quality, productivity, and efficiency
• Perform other job-related duties as assigned

Customer Service Representative

Executive

• Maintain and retain existing customers through effective long-term relationships with key decision makers
• Expand service offerings with existing customers and achieve maximum customer penetration
• Create and communicate customer plans for top customers, including opportunities, risk ratings, and growth and retention plans
• Develop and maintain a pipeline of prospective clients through proactive outreach and strategic networking
• Understand customer operations and regulatory requirements to design customized environmental solutions
• Collaborate with internal teams to align proposed solutions with customer goals
• Maintain knowledge of company services, lines of business, and pricing structures
• Offer additional services, including total waste stream management solutions, to grow profitable revenue
• Utilize CRM daily to schedule and document activities, follow up on leads, and develop opportunities
• Monitor market behavior and competitive trends
• Complete environmental service agreements, pricing proposals, customer onboarding forms, reports, and other paperwork
• Perform other related duties as assigned

Associate Account Manager

Associate Account Manager

AR Analyst

Account Executive

Application Administrator

Payroll Analyst

Infrastructure Administrator

A/P Processor

Billing Assistant

Environmental, Health and Safety Manager – EHS

Landfill Operations Supervisor

Gate Attendant/Scale Operator – Rotating Shift

Sales Effectiveness Analyst

Customer Service Representative

ES Territory Executive II