Associate Account Manager

Republic Services

. Proactively maintain and retain relationships with existing commercial and industrial waste-service customers .

Posted 10/2/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to maintain and retain relationships in the waste or transportation industry. Proficient in using Salesforce for managing customer interactions and sales processes.

Highest-signal resume keywords

Customer Service ExperienceSalesforce ProficiencyContractual Re-signsKnowledge of Pricing StructuresOutbound and Inbound Call Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Relationship ManagementContract ManagementSales TechniquesService KnowledgePricing Knowledge

Soft Skills

Communication SkillsProblem-Solving SkillsInterpersonal Skills

Tools & Technologies

Salesforce

Certifications & Qualifications

High School DiplomaG.E.D.

Industry Keywords

Waste IndustryTransportation IndustryCustomer RetentionCommercial Waste ServicesIndustrial Waste Services

About the role

Key responsibilities & impact

Proactively maintain and retain relationships with existing commercial and industrial waste-service customers
Make outbound and receive inbound calls to retain business with smaller, less complex customers
Increase customer penetration by selling the full suite of Republic Services products
Develop and maintain knowledge of services, lines of business, pricing structures, and offers
Perform contractual re-signs to extend customer relationships and increase profitability
Respond to cancellation requests according to the established escalation policy
Communicate with customers regarding company pricing initiatives
Use Salesforce daily to schedule and document calls, meetings, and proposals
Capture customer emails and minimize rate restrictions and customer credits
Meet regularly with the Sales Manager to review retention activities, progress against goals, and key customer relationships
Perform other job-related duties as assigned

Requirements

What you’ll need

High school diploma or G.E.D. (Required)
0–2 years of customer service experience (Required)
Waste or transportation industry experience (Preferred)
Proficiency using Salesforce daily
Ability to make outbound and receive inbound customer calls
Knowledge of available services, lines of business, pricing structures, and offers
Ability to perform contractual re-signs and respond to cancellation requests
Ability to capture customer emails, minimize rate restrictions and customer credits
Ability to sell the full suite of Republic Services products

Benefits

Comp & perks

Comprehensive medical benefits coverage
Dental plans
Vision coverage
Health care and dependent care spending accounts
Short- and long-term disability
Life insurance and accidental death & dismemberment insurance
Employee and Family Assistance Program (EAP)
Employee discount programs
Retirement plan with a generous company match
Employee Stock Purchase Plan (ESPP)
Paid Time Off (PTO)