Associate Account Manager

Republic Services

. Proactively maintain and retain relationships with existing customers for permanent commercial and industrial waste services in an assigned territory .

Posted 10/15/2026full-timeArlington • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management skills, with a focus on retention and sales growth in the waste or transportation industry. Proficient in using Salesforce for tracking customer interactions and managing sales activities.

Highest-signal resume keywords

Customer Relationship ManagementSalesforce ProficiencyCustomer Service ExperienceWaste Industry KnowledgeContract Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Communication SkillsProactive EngagementProblem-Solving

Tools & Technologies

Salesforce

Certifications & Qualifications

High School DiplomaG.E.D.

Industry Keywords

Waste ServicesCommercial CustomersIndustrial CustomersCustomer RetentionPricing Structures

About the role

Key responsibilities & impact

Proactively maintain and retain relationships with existing customers for permanent commercial and industrial waste services in an assigned territory
Make outbound calls and receive inbound calls to retain business with smaller, less complex commercial and industrial customers
Increase customer penetration by selling the full suite of Republic Services products
Reach out to existing customers daily
Maintain knowledge of available services, lines of business, pricing structures, and offers
Perform contractual re-signs to extend customer relationships and increase profitability
Respond to cancellation requests according to the established escalation policy
Communicate with or respond to customers regarding company pricing initiatives
Use Salesforce daily and schedule/document calls, meetings, and proposals
Capture customer emails, minimize rate restrictions and customer credits
Meet regularly with the Sales Manager to review retention and relationship activities, progress versus goals, and key customer relationships
Perform other job-related duties as assigned

Requirements

What you’ll need

High school diploma or G.E.D. (Required)
0 - 2 years of customer service experience (Required)
Waste or transportation industry experience (Preferred)

Benefits

Comp & perks

Comprehensive medical benefits coverage
Dental plans
Vision coverage
Health care and dependent care spending accounts
Short- and long-term disability
Life insurance
Accidental death & dismemberment insurance
Employee and Family Assistance Program (EAP)
Employee discount programs
Retirement plan with a generous company match
Employee Stock Purchase Plan (ESPP)
Paid Time Off (PTO)