Associate Account Manager

Republic Services

. Maintain and retain existing customers for permanent commercial and industrial waste services in an assigned territory .

Posted 9/21/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to retain and develop relationships in the waste or transportation industry. Proficient in using Salesforce for managing customer interactions and sales activities.

Highest-signal resume keywords

Customer Service ExperienceSalesforce ProficiencyContractual Re-signsKnowledge of Pricing StructuresOutbound and Inbound Calling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionContract ManagementSales TechniquesEmail CommunicationRate Restriction Minimization

Soft Skills

Communication SkillsRelationship Building

Tools & Technologies

Salesforce

Certifications & Qualifications

High School DiplomaG.E.D.

Industry Keywords

Waste IndustryTransportation IndustryCommercial ServicesIndustrial Services

About the role

Key responsibilities & impact

Maintain and retain existing customers for permanent commercial and industrial waste services in an assigned territory
Make outbound calls and receive inbound calls to retain business with smaller, less complex commercial and industrial customers
Increase customer penetration by selling the full suite of Republic Services products
Develop and maintain knowledge of company services, lines of business, pricing structures, and offers
Perform contractual re-signs to extend customer relationships and increase profitability
Respond to cancellation requests according to the established escalation policy
Communicate with or respond to customers in support of company pricing initiatives
Use Salesforce daily and schedule and document calls, meetings, and proposals
Capture customer emails and minimize rate restrictions and customer credits
Meet regularly with the Sales Manager to review retention and relationship activities, progress against goals, and key customer relationships
Perform other job-related duties as assigned

Requirements

What you’ll need

High school diploma or G.E.D. (Required)
0 - 2 years of customer service experience. (Required)
Waste or transportation industry experience (preferred qualification)
Ability to use Salesforce on a daily basis
Knowledge of available services, lines of business, pricing structures, and offers
Ability to make outbound and receive inbound customer calls
Ability to perform contractual re-signs and respond to cancellation requests
Ability to capture customer emails, minimize rate restrictions and customer credits

Benefits

Comp & perks

Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO)