Associate Account Manager

Republic Services

. Proactively maintain and retain relationships with existing commercial and industrial waste-service customers .

Posted 10/3/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to maintain and retain relationships in the commercial and industrial waste-service sector. Proficient in Salesforce for managing customer interactions and contractual processes.

Highest-signal resume keywords

Customer Service ExperienceSalesforce ProficiencyContractual Re-signsOutbound Customer CallsWaste Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceContractual Re-signsPricing Structures KnowledgeOutbound CallsInbound Calls

Tools & Technologies

Salesforce

Certifications & Qualifications

High School DiplomaG.E.D.

Industry Keywords

Waste IndustryTransportation IndustryCustomer RetentionCommercial Waste ServicesIndustrial Waste Services

About the role

Key responsibilities & impact

Proactively maintain and retain relationships with existing commercial and industrial waste-service customers
Make outbound and receive inbound calls to retain business
Increase customer penetration by selling Republic Services’ full suite of products
Develop knowledge of company services, lines of business, pricing structures, and offers
Perform contractual re-signs to extend customer relationships and increase profitability
Respond to cancellation requests according to escalation policy
Communicate with customers regarding company pricing initiatives
Use Salesforce daily to schedule and document calls, meetings, and proposals
Capture customer emails and minimize rate restrictions and customer credits
Meet regularly with the Sales Manager to review retention activities, goals, and key customer relationships
Perform other assigned job-related duties

Requirements

What you’ll need

High school diploma or G.E.D. (Required)
0–2 years of customer service experience (Required)
Waste or transportation industry experience (Preferred)
Knowledge of available services, lines of business, pricing structures, and offers
Salesforce proficiency
Ability to make outbound and receive inbound customer calls
Ability to perform contractual re-signs and respond to cancellation requests
Ability to work remotely in EST or Central time zones

Benefits

Comp & perks

Comprehensive medical benefits coverage
Dental plans
Vision coverage
Health care and dependent care spending accounts
Short- and long-term disability
Life insurance and accidental death & dismemberment insurance
Employee and Family Assistance Program (EAP)
Employee discount programs
Retirement plan with a generous company match
Employee Stock Purchase Plan (ESPP)
Paid Time Off (PTO)