Associate Account Manager

Republic Services

. Maintain and retain existing commercial and industrial waste-services customers through daily proactive outreach .

Posted 10/14/2026full-timeRemote • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on retention and relationship management in the waste or transportation industry. Proficient in using Salesforce for tracking customer interactions and sales activities.

Highest-signal resume keywords

Customer Service ExperienceSalesforce ProficiencyCommercial Waste Services KnowledgeContractual Re-signsOutbound Calling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer RetentionSales TechniquesContract ManagementPricing Structure KnowledgeProactive Outreach

Soft Skills

Communication SkillsProblem-SolvingRelationship Management

Tools & Technologies

Salesforce

Certifications & Qualifications

High School DiplomaG.E.D.

Industry Keywords

Waste ServicesTransportation IndustryCustomer PenetrationCancellation RequestsProfitability

About the role

Key responsibilities & impact

Maintain and retain existing commercial and industrial waste-services customers through daily proactive outreach
Make outbound and receive inbound calls to retain business with smaller, less complex commercial and industrial customers
Increase customer penetration by selling the full suite of Republic Services products
Develop and maintain knowledge of services, lines of business, pricing structures, and offers
Perform contractual re-signs to extend customer relationships and increase profitability
Respond to cancellation requests according to escalation policy
Communicate with customers in support of company pricing initiatives
Use Salesforce daily and schedule and document calls, meetings, and proposals
Capture customer emails and minimize rate restrictions and customer credits
Meet regularly with the Sales Manager to review retention activities, progress against goals, and key customer relationships
Perform other job-related duties as assigned

Requirements

What you’ll need

High school diploma or G.E.D. (Required)
0 - 2 years of customer service experience (Required)
Waste or transportation industry experience (Preferred)

Benefits

Comp & perks

Comprehensive medical benefits coverage, dental plans and vision coverage
Health care and dependent care spending accounts
Short- and long-term disability
Life insurance and accidental death & dismemberment insurance
Employee and Family Assistance Program (EAP)
Employee discount programs
Retirement plan with a generous company match
Employee Stock Purchase Plan (ESPP)
Paid Time Off (PTO)