Associate Account Manager

Republic Services

. Proactively maintain and retain existing commercial and industrial waste-services customers .

Posted 10/26/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to retain and grow customer relationships through effective communication and sales strategies. Proficient in Salesforce for managing customer interactions and supporting pricing initiatives.

Highest-signal resume keywords

Customer Service ExperienceSalesforce ProficiencyContractual Re-signsOutbound Customer CallsWaste Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionContract ManagementPricing KnowledgeSales TechniquesCustomer Relationship Management

Soft Skills

Effective CommunicationProblem SolvingInterpersonal Skills

Tools & Technologies

Salesforce

Certifications & Qualifications

High School DiplomaG.E.D.

Industry Keywords

Waste ServicesTransportation IndustryCommercial CustomersIndustrial Customers

About the role

Key responsibilities & impact

Proactively maintain and retain existing commercial and industrial waste-services customers
Make outbound and receive inbound calls to retain business with smaller, less complex customers
Increase customer penetration by selling the full suite of Republic Services products
Develop and maintain knowledge of company services, lines of business, pricing structures, and offers
Perform contractual re-signs to extend customer relationships and increase profitability
Respond to cancellation requests according to established escalation policy
Communicate with customers in support of company pricing initiatives
Use Salesforce daily to schedule and document calls, meetings, and proposals
Capture customer emails and minimize rate restrictions and customer credits
Meet regularly with the Sales Manager to review retention activities, progress toward goals, and key customer relationships
Perform other job-related duties as assigned

Requirements

What you’ll need

High school diploma or G.E.D. (Required)
0–2 years of customer service experience (Required)
Candidates must reside in Central or Eastern time zones
Waste or transportation industry experience preferred
Knowledge of available services, lines of business, pricing structures, and offers
Salesforce proficiency
Ability to make outbound and receive inbound customer calls
Ability to perform contractual re-signs, respond to cancellation requests, and support pricing initiatives

Benefits

Comp & perks

Comprehensive medical benefits coverage
Dental plans
Vision coverage
Health care and dependent care spending accounts
Short- and long-term disability
Life insurance
Accidental death & dismemberment insurance
Employee and Family Assistance Program (EAP)
Employee discount programs
Retirement plan with a generous company match
Employee Stock Purchase Plan (ESPP)
Paid Time Off (PTO)
30% annual sales commission plan target