Call Center Customer Service Representative

Republic Services

. Provide third-tier customer support for escalated customer service calls .

Posted 9/21/2026full-timeRemote • United StatesJuniorMid-Level💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing third-tier customer support, handling escalated inquiries, and managing service changes in the waste or service industry. Proficient in logging interactions, maintaining productivity standards, and effectively communicating resolutions to customers.

Highest-signal resume keywords

Customer Service ExperienceSales Inquiries HandlingService Industry KnowledgeTeam CollaborationRemote Work Capability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportSales ClosingService Change ProcessingBilling ManagementData EntryQuote ConfigurationQuality Standards MaintenanceEscalation ManagementInteraction Logging

Soft Skills

Effective CommunicationProblem SolvingInterpersonal Skills

Industry Keywords

Waste IndustryService IndustryInbound SalesRetention Inquiries

About the role

Key responsibilities & impact

Provide third-tier customer support for escalated customer service calls
Respond to inbound calls and email requests and initiate outbound calls to resolve complex issues
Handle inbound sales inquiries and configure quotes for new customers
Price and process service changes for existing customers
Handle retention inquiries and discuss pricing and service options
Serve as a primary resource for others on customer issues
Respond to escalations involving service changes, billing, and equipment
Return calls, emails, and faxes and clearly explain resolutions
Log customer support interactions and update Company systems
Enter service and route data for billing and route scheduling
Maintain quality, productivity, and efficiency standards
Perform other job-related duties as assigned

Requirements

What you’ll need

Minimum of 2 years of experience in a customer service or higher volume sales environment
Experience responding to inbound sales inquiries, upselling and closing new business opportunities
Waste or service industry experience
Experience working in a team environment
Availability to work any 40-hour work week between 7:30am-7:00pm PST Monday through Friday
Ability to work from home with a hard-wired internet connection and distraction-free work environment
Internet requirements: Ping/Latency 100ms or less; Download 50MBPS; Upload 10MPBS; Packet loss 0%
Cannot use mobile hot-spot, tethering, or Satellite ISP service
Required to be on video in internal meetings and trainings

Benefits

Comp & perks

Paid training
Company-provided equipment
Comprehensive medical benefits coverage
Dental plans
Vision coverage
Health care and dependent care spending accounts
Short- and long-term disability
Life insurance
Accidental death & dismemberment insurance
Employee and Family Assistance Program (EAP)
Employee discount programs
401(k) plan with a generous company match
Employee Stock Purchase Plan (ESPP)
Paid Time Off (PTO)
Paid Christmas Day and New Year's Day holidays
Work from home