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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in collections management, focusing on minimizing Days Sales Outstanding (DSO) and resolving disputed balances through effective communication and research. Proven ability to build relationships with customers while providing exceptional customer service regarding collection status.
Highest-signal resume keywords
Collections ExperienceHigh Dollar Accounts ManagementCustomer Relationship BuildingDispute ResolutionCredit Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CollectionsAccount ReconciliationResearchInvoice ManagementReporting
Soft Skills
CommunicationCustomer ServiceProblem Solving
Industry Keywords
Days Sales OutstandingDelinquenciesCredit ManagementAccounts Receivable
About the role
Key responsibilities & impact- Collect past due balances on assigned accounts
- Build lasting relationships with customers and internal parties
- Minimize Days Sales Outstanding (DSO) and Over 90-day delinquencies
- Perform collection activities on invoices and recycle hauls
- Contact customers and providers regarding outstanding balances
- Reconcile and research accounts internally and externally
- Resolve disputed balances through research and communication
- Document actions taken on customer accounts
- Provide customer service regarding collection status and information requests
- Prepare weekly follow-up reports on credit and collection activity
- Perform other job-related duties as assigned or apparent
Requirements
What you’ll need- Experience collecting for high dollar accounts
- Minimum of 2 years of collections or relevant experience
- This position is not sponsorship eligible
Benefits
Comp & perks- Comprehensive medical benefits coverage
- Dental plans
- Vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance
- Accidental death & dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- Retirement plan with a generous company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO)