Customer Service Representative

Republic Services

. Provide third-tier customer support for escalated customer service calls .

Posted 9/22/2026full-timeRemote • Arizona • United StatesJuniorMid-Level💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing third-tier customer support, handling escalated inquiries, and configuring service quotes. Proficient in maintaining productivity and efficiency while managing customer interactions in a remote work environment.

Highest-signal resume keywords

Customer Support ExperienceSales Inquiries HandlingService Industry ExperienceTeam CollaborationRemote Work Capability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inbound SalesUpsellingClosing Business OpportunitiesService ConfigurationBilling ManagementData EntryQuality MaintenanceProductivity Tracking

Soft Skills

CommunicationProblem-SolvingCustomer Service Orientation

Tools & Technologies

Customer Support SystemsEmail CommunicationVideo Conferencing Tools

Industry Keywords

Waste IndustryService IndustryCustomer RetentionEscalation Management

About the role

Key responsibilities & impact

Provide third-tier customer support for escalated customer service calls
Respond to inbound calls and email requests and initiate outbound calls to resolve complex issues
Handle inbound sales inquiries about company services and prices
Configure quotes for new customers and price and service changes for existing customers
Handle inbound retention inquiries and discuss pricing and service options
Serve as a primary resource for others on customer issues
Respond to escalations involving service changes, billing, and equipment
Return internal and external calls, emails, and faxes and clearly explain resolutions
Log customer support interactions in company systems
Enter service and route data for billing and route scheduling
Maintain quality, productivity, and efficiency
Perform other job-related duties as assigned

Requirements

What you’ll need

Experience responding to inbound sales inquiries, upselling and closing new business opportunities
Waste or service industry experience
Minimum of 2 years of experience in a customer service or higher volume sales environment
Experience working in a team environment
Availability to work any 40-hour work week between 7:30am-7:00pm PST Monday through Friday
Ability to work from home with a hard-wired internet connection and distraction-free work environment
Internet requirements: Ping/Latency 100ms or less; Download 50MBPS; Upload 10MPBS; Packet loss 0%
Cannot use mobile hot-spot, tethering, or Satellite ISP service
Required to be on video in internal meetings and trainings

Benefits

Comp & perks

Paid training
Company-provided equipment
Comprehensive medical benefits coverage
Dental plans
Vision coverage
Health care and dependent care spending accounts
Short- and long-term disability
Life insurance
Accidental death & dismemberment insurance
Employee and Family Assistance Program (EAP)
Employee discount programs
401(k) plan with a generous company match
Employee Stock Purchase Plan (ESPP)
Paid Time Off (PTO)
Christmas Day and New Years Day are paid holidays
Work from home