Customer Service Representative

Republic Services

. Process and resolve customer service requests in a timely and accurate manner.

Posted 11/3/2026full-timeRemote • United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on timely and accurate resolution of inquiries. Proficient in utilizing bilingual skills and maintaining high productivity in a team-oriented environment.

Highest-signal resume keywords

Customer Service ExperienceBilingual SkillsWaste Management KnowledgeCall Center ExperienceTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryBilling InputRoute SchedulingCustomer Interaction LoggingQuality Improvement

Soft Skills

EmpathyProfessionalismRespectCommunication

Tools & Technologies

Company Systems

Certifications & Qualifications

Associate’s DegreeBachelor’s DegreeHigh School DiplomaG.E.D.

Industry Keywords

Waste ManagementCustomer ServiceCall Center

About the role

Key responsibilities & impact

Process and resolve customer service requests in a timely and accurate manner.
Provide timely and accurate solutions while demonstrating empathy, professionalism and respect.
Respond primarily to inbound calls and initiate outbound calls as needed to resolve inquiries.
Input standard customer requests into Company systems.
Respond to initial customer requests and involve cross-functional assistance as needed.
Log and record customer support interactions in Company systems and update information accurately and promptly.
Enter service and route data into the computer for billing and route scheduling purposes.
Maintain high levels of quality, productivity and efficiency consistent with continuous quality improvement.
Perform other job-related duties as assigned or apparent.

Requirements

What you’ll need

An Associate’s or Bachelor’s degree.
Knowledge of the waste management industry.
Experience using bilingual skills in a business environment.
High School diploma or G.E.D.
Minimum of 1 year of experience in a call center or other customer service related environment.
Experience working in a team environment.
Must be open to a shift within the hours of operation of 6am-6pm Central Time.
1-2 Saturday shifts are mandatory a quarter.

Benefits

Comp & perks

Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
Retirement plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO)