Customer Service Representative

Republic Services

. Process and resolve customer service requests in a timely and accurate manner .

Posted 10/7/2026full-timeRemote • United StatesJunior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage high volumes of phone interactions while maintaining professionalism and empathy. Proficient in logging customer interactions and collaborating cross-functionally to resolve issues effectively.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceBilingual SkillsWaste Management KnowledgeTeam Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryBilling ManagementRoute SchedulingCustomer Interaction LoggingProblem Resolution

Soft Skills

EmpathyProfessionalismPositive AttitudeTeam Success Contribution

Certifications & Qualifications

Associate’s DegreeBachelor’s DegreeHigh School DiplomaG.E.D.

Industry Keywords

Waste Management IndustryCustomer ServiceInbound CallsOutbound CallsContinuous Quality Improvement

About the role

Key responsibilities & impact

Process and resolve customer service requests in a timely and accurate manner
Provide solutions while demonstrating empathy, professionalism and respect
Respond primarily to inbound calls and initiate outbound calls as needed
Input standard customer requests into Company systems
Obtain cross-functional assistance to resolve issues
Log and record customer support interactions
Enter service and route data for billing and route scheduling
Maintain quality, productivity and efficiency consistent with continuous quality improvement
Perform other job-related duties as assigned

Requirements

What you’ll need

Associate’s or Bachelor’s degree (listed under qualifications)
High School diploma or G.E.D.
Minimum of 1 year of experience in a call center or other customer service related environment
Knowledge of the waste management industry
Experience using bilingual skills in a business environment
Experience working in a team environment
Ability to manage a high volume of phone interactions in a fast-paced environment
Must be able to work 2 Saturdays a quarter, Saturday 8am–12pm CST
Must be able to work any 8-hour shift between 6am CST and 6pm CST
Positive attitude and willingness to contribute to team success

Benefits

Comp & perks

Comprehensive medical benefits coverage, dental plans and vision coverage
Health care and dependent care spending accounts
Short- and long-term disability
Life insurance and accidental death & dismemberment insurance
Employee and Family Assistance Program (EAP)
Employee discount programs
Retirement plan with a generous company match
Employee Stock Purchase Plan (ESPP)
Paid Time Off (PTO)