Customer Service Representative I

Republic Services

. Work under the direct supervision of the Customer Service Supervisor.

Posted 10/22/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively responding to residential and commercial inquiries, resolving issues through research, and accurately logging service interactions. Proficient in data entry for billing and route scheduling within the waste services industry.

Highest-signal resume keywords

Customer Service SkillsData Entry for BillingIssue ResolutionKnowledge of Waste ServicesCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryIssue ResolutionResearch SkillsCustomer Interaction LoggingRoute Scheduling

Soft Skills

Communication SkillsProblem-SolvingAttention to Detail

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Waste ServicesCustomer ServiceContract ComplianceBilling QuestionsService Changes

About the role

Key responsibilities & impact

Work under the direct supervision of the Customer Service Supervisor.
Respond to routine residential and commercial customer calls, inquiries, requests and complaints.
Resolve customer issues through limited research and investigation within established guidelines.
Respond to routine commercial service changes and contract compliance matters.
Make outbound calls and other communications regarding service changes, contractual obligations, billing questions, cancellations, price increases and equipment issues.
Return internal and external calls, emails and facsimiles promptly.
Review individual performance metric reports and action plans with the manager.
Enter service and route data for billing and route scheduling.
Log and update customer service interactions and resolutions.
Perform other job-related duties as required.

Requirements

What you’ll need

High School diploma or GED.
Successfully complete training to become knowledgeable about the waste services industry and Republic Services’ processes, services and policies.
Appropriate knowledge of the Company’s services and processes.
Ability to respond to routine residential and commercial customer calls, inquiries, requests and complaints.
Ability to perform limited research and investigation to reach resolution.
Ability to enter service and route data into computer for billing and route scheduling purposes.
Ability to log and update customer service interaction information accurately and promptly.

Benefits

Comp & perks

Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
401(k) plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO)