Customer Service Representative I

Republic Services

. Work under the direct supervision of the Customer Service Supervisor .

Posted 10/23/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively responding to inquiries and resolving concerns while adhering to company policies and procedures. Proficient in data entry and performance metric analysis to support service operations.

Highest-signal resume keywords

Customer ServiceContract ComplianceData EntryPerformance MetricsWaste Services Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPerformance Metric AnalysisService Level ChangesBilling Questions ResolutionContractual Obligations Management

Soft Skills

Effective CommunicationProblem SolvingCustomer Interaction

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Waste Services IndustryCustomer Service SupervisorService ChangesService CancellationsRepublic Services Processes

About the role

Key responsibilities & impact

Work under the direct supervision of the Customer Service Supervisor
Respond to routine residential and commercial customer calls, inquiries, requests and complaints
Resolve customer concerns through limited research and investigation within established guidelines
Handle commercial service changes and contract compliance matters, including service level changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues
Return internal and external calls, emails and facsimiles promptly
Review individual performance metric reports and action plans with the manager
Enter service and route data for billing and route scheduling
Log customer service interactions and update inquiry and resolution information
Perform other job-related duties as required

Requirements

What you’ll need

High School diploma or GED
Appropriate knowledge of the Company’s services and processes
Must successfully complete training on the waste services industry and Republic Services’ processes, services and policies

Benefits

Comp & perks

Comprehensive medical benefits coverage
Dental plans
Vision coverage
Health care and dependent care spending accounts
Short- and long-term disability
Life insurance
Accidental death & dismemberment insurance
Employee and Family Assistance Program (EAP)
Employee discount programs
401(k) plan with a generous company match
Employee Stock Purchase Plan (ESPP)
Paid Time Off (PTO)