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Senior Customer Support Specialist – Haz Waste
Republic Services. Provide exceptional customer service and waste support to clients .
About the role
Key responsibilities & impact- Provide exceptional customer service and waste support to clients
- Respond to inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs
- Deliver service to internal and external clients via phone, email, or in person
- Mentor junior staff and provide escalated support for complex issues
- Establish communication pathways for customer inquiries
- Collaborate with teams to resolve customer concerns
- Coordinate office services, including data entry, clerical work, records control, form creation, and report preparation
- Assess new waste profiles, enter data into company systems, and manage supporting documentation
- Prepare shipping documents and manifests using correct DOT hazardous-material descriptions
- Serve as point of contact for Sales, Operations, Customer Support Management, Billing, Transportation, and Approvals
- Investigate billing discrepancies, process adjustments, and manage invoicing and collections
- Provide quotes and schedule and organize trucking for waste transportation
- Evaluate approved waste profiles and select pricing sheets based on location, customer type, and regional market
- Partner with sales representatives to identify appropriate waste disposal solutions
- Review hazardous waste manifests and non-hazardous Bills of Lading (BOLs)
- Create and maintain waste disposal profiles
- Coordinate waste pickups with transportation teams
- Resolve customer questions, service needs, and operational issues
Requirements
What you’ll need- 4-7 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field
- Advanced knowledge of Resource Conservation and Recovery Act (RCRA) laws and regulations related to waste characterization principles and practices
- Knowledge of waste processing protocols and Department of Transportation (DOT) regulations
- Knowledge of accounting processes
- Ability to identify trends and data patterns
- Ability to work within a team environment and handle multiple assignments simultaneously
- Proficient with Microsoft Office, DocuSign, and PDF writer
- Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations
- Commitment to customer service and ability to actively listen to customers
- Previous customer service experience
- Hazardous waste or environmental services experience is a plus
- Strong communication and organizational skills
- Ability to coordinate across multiple teams and manage competing priorities
- Detail-oriented with a focus on providing a positive customer experience
Benefits
Comp & perks- Comprehensive medical benefits coverage, dental plans and vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance and accidental death & dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- 401(k) plan with a generous company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO)