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R
Auto Commercial Claims Adjuster
Reserv Claims. Provide prompt, courteous, and high-quality customer service to policyholders and claimants .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing commercial transportation claims, including subrogation and total loss, while ensuring compliance with state regulations and policy provisions. Possesses strong analytical skills to evaluate claims data and make informed decisions, alongside a commitment to continuous professional development.
Highest-signal resume keywords
Commercial Transportation Claims ManagementActive Adjuster LicenseClaims Data AnalysisKnowledge of State RegulationsProblem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationClaims ResolutionNegotiationInventory ManagementSubrogation IdentificationPolicy ExplanationInitial Reserve AdjustmentProcess ImprovementCompliance AssuranceData Evaluation
Soft Skills
Customer ServiceCommunicationCuriosityMotivationContinuous Learning
Certifications & Qualifications
Adjuster LicenseDesignated Home State License
Industry Keywords
Personal Lines ClaimsThird-Party PDTotal LossState RegulationsStandard Operating ProceduresClaims GuidelinesBest PracticesInvestigative ServicesRental ReimbursementCourt Decisions
About the role
Key responsibilities & impact- Provide prompt, courteous, and high-quality customer service to policyholders and claimants
- Respond to customer inquiries, initiate investigations, and resolve customer claims
- Gather information to initiate claims and explain policy, coverage, and appropriate courses of action
- Manage an inventory of claims and establish and adjust initial reserves for potential exposures
- Coordinate repair of damaged vehicles and assist with rental reimbursement
- Identify recovery opportunities involving subrogation, salvage, and total loss
- Ensure compliance with state regulations, policy provisions, and standard operating procedures
- Communicate with involved parties and negotiate settlements with claimants, insureds, and attorneys within approved payment authority
- Provide input on claims guidelines, best practices, and process improvements
- Oversee and direct outside investigative service providers
- Work with clients, client counsel, and investigative services to resolve claims
- Pursue learning opportunities related to personal lines claims, court decisions, claims guidelines, and policy changes
Requirements
What you’ll need- Candidates must reside in an eligible U.S. state throughout employment
- Candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States cannot be hired
- Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
- Minimum of 3-5 years of experience on commercial transportation claims, dealing with Third-Party PD/Total Loss
- Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
- Willingness to obtain all licenses within 60 days, including completing any state required testing
- Knowledge of state regulations, policy provisions, and standard operating procedures
- Commercial experience necessary
- Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures
- Curiosity and motivation for problem solving and questioning the status quo
- Desire to engage in learning opportunities and continuous professional development
Benefits
Comp & perks- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want
- Remote-first environment
- Diversity, transparency, empathy, and empowerment-focused culture