Reserv Claims

Manager

• Lead, mentor, and develop a team of Commercial Auto Excess Casualty Claim Specialists
• Foster technical excellence, continuous improvement, and data-driven decision-making
• Coach on coverage analysis, litigation strategy, negotiation, and high-severity claim evaluation
• Conduct regular file reviews, performance assessments, and quality audits
• Execute performance management, including attracting, hiring, retaining, and training team members
• Oversee complex excess casualty claims for accuracy, timeliness, and compliance
• Implement and maintain best practices for claim intake, investigation, evaluation, settlement, and recovery
• Ensure consistent application of structured-data workflows and Reserv's modern claims platform
• Partner with Product and Engineering to refine automation tools and improve adjuster workflows
• Monitor cycle time, accuracy, severity trends, and customer satisfaction
• Ensure accuracy and adequacy of all aspects of claim reserving
• Serve as a subject matter expert for MGAs, carriers, brokers, and internal stakeholders
• Collaborate with Underwriting, Actuarial, Account Management, Compliance, and Claim Operations
• Participate in client meetings, audits, and stewardship reviews
• Support onboarding of new programs
• Prepare and present claims reports, metrics, and analysis to clients; advise on claim trends and loss mitigation
• Guide adjusters on litigation strategy, counsel management, and complex coverage issues
• Review and approve high-value settlement recommendations, coverage positions, and strategic claim decisions
• Develop strategies to mitigate fraudulent claims and ensure legal and regulatory compliance
• Ensure adherence to multi-jurisdictional regulatory requirements and internal best practices

Claims Manager – Commercial Auto Excess Casualty

Claims Specialist

• Provide prompt, courteous, and high-quality customer service to policyholders and claimants
• Answer customer calls, file claims, and resolve customer requests
• Gather information to initiate claims and explain policy, coverage, and appropriate courses of action
• Manage an inventory of commercial property claims from first notice of loss through resolution
• Establish initial reserves for potential exposures and adjust them throughout the claim
• Investigate, determine coverage, and adjust all elements of commercial property loss claims
• Write appraisals for dwelling repairs or coordinate with field appraisers to review appraisal accuracy
• Explain coverage of loss, including coinsurance; assist policyholders with damage itemization and mitigation steps
• Handle business interruption claims
• Ensure compliance with state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate settlements with claimants, insureds, and attorneys within approved payment authority
• Provide input for claims guidelines, best practices, and process improvements
• Oversee and direct outside investigative service providers
• Work with clients, client counsel, and investigative services to resolve claims

Commercial Property Claims Adjuster

• Manage multiple teams of adjusters across different lines of business
• Achieve or exceed goals and overcome obstacles consistently
• Implement and maintain best practices for claim intake, investigation, evaluation, settlement, and recovery
• Monitor and analyze claims data to identify trends, patterns, and process-improvement opportunities
• Align the team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Ensure accuracy and adequacy of all aspects of claim reserving
• Develop and implement strategies to mitigate fraudulent claims and ensure legal and regulatory compliance
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Execute performance management; attract, hire, retain, and provide high-level training
• Collaborate with Account Management, Compliance, and Claim Operations on complex or escalated claims issues
• Maintain relationships with policyholders, agents, brokers, and legal representatives
• Prepare and present claims reports, metrics, and analysis to clients and customers
• Advise clients on claim trends and loss mitigation

Claims Manager – Auto Property Damage

• Provide prompt, courteous, and high-quality customer service to policyholders and claimants
• Respond to customer inquiries, initiate investigations, and resolve customer claims
• Gather information to initiate claims and explain policy, coverage, and appropriate courses of action
• Manage an inventory of claims and establish and adjust initial reserves for potential exposures
• Coordinate repair of damaged vehicles and assist with rental reimbursement
• Identify recovery opportunities involving subrogation, salvage, and total loss
• Ensure compliance with state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate settlements with claimants, insureds, and attorneys within approved payment authority
• Provide input on claims guidelines, best practices, and process improvements
• Oversee and direct outside investigative service providers
• Work with clients, client counsel, and investigative services to resolve claims
• Pursue learning opportunities related to personal lines claims, court decisions, claims guidelines, and policy changes

Auto Commercial Claims Adjuster

Team Lead

• Provide leadership and claim technical support to a claims manager
• Oversee work performed by Commercial Transportation adjusting staff
• Balance management responsibilities with individual contributor claims work when volume requires assistance
• Switch between claims handling, coaching, and feedback
• Implement and maintain best practices for claim intake, investigation, evaluation, settlement, and recovery
• Align the team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, teamwork, and professional growth
• Attract, hire, retain, and train staff with support from the leadership team
• Prepare and present claims reports, metrics, and analyses to clients and customers
• Advise clients on claim trends and loss mitigation
• Serve as backup leader when the Manager/Director is out of office
• Handle initial onboarding tasks, access, and new-hire cultural immersion
• Serve as subject matter expert for first-line questions, escalations, and roundtable discussions
• Handle increased reserve and payment authority and assist with moderate reviews
• Identify topics and trends for team huddles and Elevated Claims Experience Workshops
• Champion customer obsession and help leadership cultivate a customer-centric mindset

Claims Manager – Commercial Auto Excess Casualty

Commercial Property Claims Adjuster

Claims Manager – Auto Property Damage

Auto Commercial Claims Adjuster

Bodily Injury Claims Lead