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Auto Physical Damage Adjuster – Rental Vehicle Claims
Reserv Claims. Open, investigate and manage a caseload of auto physical damage claims from first notice of loss to closure .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing auto physical damage claims, including conducting coverage analysis, negotiating settlements, and adhering to state regulations. Proficient in evaluating damage and identifying recovery opportunities while maintaining accurate documentation and communication.
Highest-signal resume keywords
Auto Physical Damage Claims ExperienceNegotiation SkillsClaims System ExperienceActive Adjuster LicenseTime Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Coverage AnalysisDamage EvaluationTotal Loss ValuationRisk ShiftingSubrogation IdentificationFile DocumentationLiability DeterminationExpense Claims HandlingHigh-Volume Caseload ManagementVehicle Repair Knowledge
Soft Skills
Written CommunicationNegotiationTime Management
Tools & Technologies
Claims System (Glance or Similar)
Certifications & Qualifications
Active Adjuster LicenseBachelor’s Degree or AIC/CPCU Progress
Industry Keywords
Auto ClaimsPhysical DamageFraud DetectionInsurance RegulationsRental Agreements
About the role
Key responsibilities & impact- Open, investigate and manage a caseload of auto physical damage claims from first notice of loss to closure
- Conduct coverage analysis, risk shifting, and policy investigation
- Review rental agreements and program terms to confirm coverage, exclusions and deductibles
- Contact renters, claimants, body shops and appraisers within required timeframes
- Take recorded or written statements
- Evaluate damage through estimates, photos and appraisals
- Negotiate repair and total loss settlements
- Determine liability and apportion fault using police reports, statements and physical evidence
- Handle loss of use, towing, storage, diminished value and related expense claims
- Identify subrogation and recovery opportunities and refer them with complete supporting documents
- Flag potential fraud, injury exposure or litigation risk and escalate to the appropriate adjuster or lead
- Keep timely, accurate file notes and reserves
- Meet carrier and program service standards
- Follow state regulations and client handling instructions on every file
Requirements
What you’ll need- Candidates must reside in an eligible U.S. state throughout employment
- Unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States
- 3-5 years of auto physical damage or commercial auto claims experience
- Working knowledge of vehicle repair, estimating and total loss valuation
- Strong negotiation, written communication and time-management skills
- Comfort with a high-volume, deadline-driven caseload
- Experience with a claims system such as Glance or similar
- High school diploma required
- Bachelor’s degree or AIC/CPCU progress preferred
- Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license
- Willing to obtain any additional required licenses within 60 days, including state testing
Benefits
Comp & perks- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy after 8 months of continuous work
- 100% remote (home-based) role
- Apple laptop, large second monitor, and other quality-of-life equipment you may want
- Remote-first environment
- Culture of empathy, transparency, and empowerment