Bodily Injury Claims Lead

Reserv Claims

. Provide leadership and claim technical support to a claims manager .

Posted 9/15/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in insurance claims management, particularly in bodily injury and property damage, while fostering a customer-centric approach and maintaining high standards of quality and accuracy. Proven leadership capabilities in managing teams, especially in remote environments, with a focus on professional growth and effective communication.

Highest-signal resume keywords

Insurance Claims ExperienceLeadership ExperienceAdjuster LicenseClaims Process ImprovementCustomer-Centric Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingClaims InvestigationClaims EvaluationClaims SettlementClaims RecoveryData AnalysisMetrics ReportingLoss MitigationQuality AssuranceAttention to Detail

Soft Skills

TeamworkCoachingFeedbackIntegrityAccountability

Tools & Technologies

Claims SystemsTechnology Adaptation

Certifications & Qualifications

Active Adjuster LicenseDesignated Home State License

Industry Keywords

Bodily InjuryProperty DamageClaims ManagementRemote ManagementCustomer Obsession

About the role

Key responsibilities & impact

Provide leadership and claim technical support to a claims manager
Oversee work performed by Commercial Transportation adjusting staff
Balance management responsibilities with individual contributor claims work when volume requires assistance
Switch between claims handling, coaching, and feedback
Implement and maintain best practices for claim intake, investigation, evaluation, settlement, and recovery
Align the team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Foster a positive work environment, teamwork, and professional growth
Attract, hire, retain, and train staff with support from the leadership team
Prepare and present claims reports, metrics, and analyses to clients and customers
Advise clients on claim trends and loss mitigation
Serve as backup leader when the Manager/Director is out of office
Handle initial onboarding tasks, access, and new-hire cultural immersion
Serve as subject matter expert for first-line questions, escalations, and roundtable discussions
Handle increased reserve and payment authority and assist with moderate reviews
Identify topics and trends for team huddles and Elevated Claims Experience Workshops
Champion customer obsession and help leadership cultivate a customer-centric mindset

Requirements

What you’ll need

Minimum of 5 years of insurance claims experience in bodily injury and property damage
Minimum of 3 years of leadership experience, with a preference for experience managing in a remote environment
Comfortable with technology and able to evolve claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license
Willing to obtain any additional required licenses within 60 days, including state testing
Candidates must reside in an eligible U.S. state throughout employment
Unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States

Benefits

Comp & perks

Generous health-insurance package with nationwide coverage, vision, and dental
401(k) retirement plan with employer matching
Competitive PTO policy
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment