Claims Adjuster – Commercial Passenger, BI

Reserv Claims

. Provide prompt, courteous, and high-quality service to all involved parties by initiating investigations, responding to inquiries, and resolving claims .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing commercial transportation bodily injury claims, including investigation, negotiation, and compliance with state and federal regulations. Proficient in analyzing claims data and collaborating with legal counsel to resolve litigated files effectively.

Highest-signal resume keywords

Commercial Transportation Bodily Injury Claims ManagementClaims Investigation and EvaluationNegotiation with Claimants and AttorneysActive Adjuster LicenseKnowledge of State and Federal Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingCoverage AnalysisData AnalysisReserve ManagementLitigated File Management

Soft Skills

CommunicationProblem-SolvingCustomer Service

Certifications & Qualifications

Active Adjuster LicenseDesignated Home State License

Industry Keywords

Passenger Carrier OperationsBodily Injury ClaimsSubrogationComplianceClaim Guidelines

About the role

Key responsibilities & impact

Provide prompt, courteous, and high-quality service to all involved parties by initiating investigations, responding to inquiries, and resolving claims
Gather necessary information from all parties to initiate claims and explain policy, coverage, and the appropriate course of action
Manage an inventory of bodily injury claims
Establish initial reserves for all potential exposures and adjust reserves throughout the life of the claim
Investigate liability and evaluate injuries and damages
Obtain and review medical records, bills, and other supporting documentation
Manage multi-claimant passenger losses
Communicate with involved parties and negotiate settlements with claimants, insureds, and attorneys within approved payment authority
Oversee and direct outside investigative service providers
Work with the client, client counsel, and defense counsel to resolve claims, including litigated files
Recognize recovery opportunities, including contribution and subrogation
Identify claims requiring escalation
Ensure compliance with state and federal regulations, policy provisions, and standard operating procedures
Engage in learning opportunities related to commercial passenger carrier claims, court decisions, claim guidelines, and policy changes
Provide input for continuous improvement of claim guidelines and processes

Requirements

What you’ll need

Candidates must reside in an eligible U.S. state throughout employment
Unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States
Minimum of 5 years of experience on commercial transportation bodily injury claims, ideally limousine, livery, motorcoach, charter, or other passenger carrier operations
7 years of overall claims handling from different lines of business
Bachelor's degree; lack of one should not stop you from applying if you possess all the other qualifications
Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license
Obtain any additional required licenses within 60 days, including state testing
Knowledge of state and federal regulations, policy provisions, and standard operating procedures
Familiarity with passenger carrier operations and coverage considerations
Experience managing litigated files and working with defense counsel
Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures
Ability to complete accurate and timely coverage analysis

Benefits

Comp & perks

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want