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R
Claims Adjuster – Rideshare, BI
Reserv Claims. Provide prompt, courteous, and high-quality customer service to policyholders and claimants .
About the role
Key responsibilities & impact- Provide prompt, courteous, and high-quality customer service to policyholders and claimants
- Answer customer calls, file claims, and resolve customer requests
- Manage an inventory of litigated and non-litigated cases
- Analyze and review auto insurance claims, investigate disputes, and gather necessary information and documentation
- Evaluate liability, damages, medical treatment, and injury severity
- Negotiate and settle claims with opposing parties or their insurance providers
- Ensure compliance with state regulations, policy provisions, and standard operating procedures
- Manage non-litigation and litigation cases related to auto claims disputes
- Communicate with involved parties, clients, claims adjusters, attorneys, and other stakeholders
- Attend mediations, arbitrations, and court hearings as necessary
- Collaborate with defense counsel, claims counsel, litigation claims management, approved defense firms, and vendors
- Review legal documents and ensure compliance with initial suit-handling plans of action
- Serve as corporate representative for discovery review, depositions, and trials when needed
- Analyze policy language, make coverage decisions, and draft coverage correspondence
- Proactively manage litigated and non-litigated claim files from inception to closure
- Direct and control the activities and costs of outside vendors, including defense counsel, coverage counsel, experts, and independent adjusters
- Maintain adjuster licenses and continuing education requirements
- Share claims insights with internal product and engineering teams to drive process improvements and technology enhancements
Requirements
What you’ll need- Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
- Experience with Ride Share (or TNC/Livery) is required
- Minimum of 3 years of experience on point and concentrated in rideshare claims adjusting
- Experience with commercial auto exposures
- Experience handling both attorney-represented and unrepresented claims
- Experience with third-party bodily injury, including catastrophic losses
- Experience with UM/UIM bodily injury
- Litigation experience
- PIP experience is a plus, but not required
- Knowledge of state regulations, policy provisions, and standard operating procedures
- Willingness to travel for clients and claims need
- Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
- Willingness to obtain all licenses within 60 days, including completing state-required testing
Benefits
Comp & perks- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want
- Remote-first environment
- Diversity of backgrounds, perspectives, and life experiences valued