Claims Manager

Reserv Claims

. Manage a team of adjusters managing a mix of accounts and lines of business, including general liability and commercial property .

Posted 10/13/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing insurance claims processes, including general liability and commercial property, while ensuring compliance with legal standards and fostering a collaborative team environment. Proven ability to analyze claims data for process improvements and mitigate fraudulent claims effectively.

Highest-signal resume keywords

Insurance Claims ManagementActive Insurance Adjuster's LicenseTeam Leadership in Remote EnvironmentData Analysis and Process ImprovementFraud Mitigation Strategies

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationClaims EvaluationClaims SettlementClaims RecoveryClaims ReportingClaims Metrics AnalysisRegulatory ComplianceQuality AssuranceAttention to DetailBodily Injury Experience

Soft Skills

TeamworkProfessional DevelopmentIntegrityAccountabilityCommunication

Tools & Technologies

Claims SystemsClaims Management Software

Certifications & Qualifications

CPCUAIC

Industry Keywords

General LiabilityCommercial PropertyInsuranceAdjusterClaims Process

About the role

Key responsibilities & impact

Manage a team of adjusters managing a mix of accounts and lines of business, including general liability and commercial property
Achieve or exceed goals and overcome obstacles consistently
Implement and maintain best practices for claim intake, investigation, evaluation, settlement, and recovery
Monitor and analyze claims data to identify trends, patterns, and process improvement opportunities
Align the team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Ensure accuracy and adequacy of all aspects of claim reserving
Develop and implement strategies to mitigate fraudulent claims and ensure legal and regulatory compliance
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Execute performance management; attract, hire, retain, and provide high-level training
Collaborate with Account Management, Compliance, and Claim Operations on complex or escalated claims-related issues
Maintain relationships with policyholders, agents, brokers, and legal representatives
Prepare and present claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Requirements

What you’ll need

Candidates must reside in an eligible U.S. state throughout employment
Unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States
Active insurance adjuster’s license by way of a designated home state, or home state
Bachelor's degree in insurance, business administration, or a related field
Relevant certifications such as CPCU or AIC are a plus
10+ years in insurance claims management experience in multiple lines of business, preferably property, general liability and/or auto with bodily injury experience
5+ years management experience, preferably managing in a remote environment
Comfortable with technology and able to evolve claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

Comp & perks

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want