Claims Manager – Bodily Injury

Reserv Claims

. Manage a team of adjusters handling a mix of accounts and lines of business, including general liability and commercial property .

Posted 10/8/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in insurance claims management, particularly in general liability and commercial property, with a strong focus on compliance, quality assurance, and team leadership. Proven ability to analyze claims data, implement best practices, and foster relationships with stakeholders to enhance claims processes and outcomes.

Highest-signal resume keywords

Insurance Adjuster's LicenseClaims Management ExperienceLeadership in Remote EnvironmentCPCU or AIC CertificationCommercial Transportation Claims Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Handling Best PracticesClaims Data AnalysisFraud Mitigation StrategiesClaims Reporting and MetricsContract Review and Analysis

Soft Skills

Leadership AbilitiesCommunication SkillsProblem-Solving SkillsRelationship ManagementAttention to Detail

Tools & Technologies

Claims SystemsData Analysis Tools

Certifications & Qualifications

Active Insurance Adjuster's LicenseCPCU CertificationAIC Certification

Industry Keywords

General LiabilityCommercial PropertyInsurance ClaimsRegulatory ComplianceBodily Injury Experience

About the role

Key responsibilities & impact

Manage a team of adjusters handling a mix of accounts and lines of business, including general liability and commercial property
Achieve or exceed goals and overcome obstacles consistently
Implement and maintain claims-handling best practices, including claim intake, investigation, evaluation, settlement, and recovery
Monitor and analyze claims data to identify trends, patterns, and process-improvement opportunities
Align the team with client and customer expectations for the claims process
Serve as a resource for escalated claims
Ensure accuracy and adequacy of all aspects of claim reserving
Develop and implement strategies to mitigate fraudulent claims and ensure legal and regulatory compliance
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Execute performance management; attract, hire, retain, and provide high-level training
Collaborate with Account Management, Compliance, and Claim Operations on complex or escalated claims-related issues
Maintain relationships with policyholders, agents, brokers, and legal representatives
Prepare and present claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation
Maintain high quality standards and compliance with regulatory, internal, and external contractual SLAs

Requirements

What you’ll need

Candidates must reside in an eligible U.S. state throughout employment; candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States cannot be hired
Active insurance adjuster’s license by way of a designated home state, or home state
Bachelor's degree in insurance, business administration, or a related field
Relevant certifications such as CPCU or AIC are a plus
10+ years in insurance claims management experience in multiple lines of business, preferably property, general liability and/or auto with bodily injury experience
5+ years management experience, preferably managing in a remote environment
Comfortable with technology and able to evolve claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Exceptional leadership, communication, problem-solving, analytical, and relationship-management abilities
Foundational understanding of claims, ideally with experience handling and/or managing multiple lines of business
Deep technical and subject matter experience in commercial transportation claims, including coverage and litigation
Experience reviewing and analyzing contracts

Benefits

Comp & perks

Generous health-insurance package with nationwide coverage, vision, & dental
401(k) retirement plan with employer matching
Competitive PTO policy
Generous family leave policy after 8 months of continuous work
Work from anywhere to facilitate your work life balance
Apple laptop, large second monitor, and other quality-of-life equipment you may want