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R
Claims Support Associate
Reserv Claims. Support a team of multi-line adjusters with administrative responsibilities to move claims to resolution .
About the role
Key responsibilities & impact- Support a team of multi-line adjusters with administrative responsibilities to move claims to resolution
- Gather information from documents and customer conversations to set up and assign complete, accurate claim files
- Manage a queue of tasks timely and effectively so claims adjusters have needed information
- Manage incoming electronic mail and upload it to the correct claim
- Prepare standard form letters and claim closing documents
- Manage multiple task types and service-level agreements through time management and prioritization
- Learn and use new technologies to improve processes and maximize efficiency
- Collaborate with claims adjusters and leadership to provide feedback and identify technology and process improvements
- Continuously improve, build, and document support processes
- Work toward reducing and eliminating administrative work from adjuster roles
Requirements
What you’ll need- Candidates must reside in an eligible U.S. state throughout employment
- Unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States
- High school degree or GED required
- Minimum of 2 years of experience working in a support or other administrative capacity for an insurance risk organization or compliance organization
- Claims support experience, policy admin support, or compliance database management
- Excellent verbal and written communication skills
- Strong attention to detail
- Superior organizational skills and ability to prioritize workload
- Working knowledge of personal computers, including Google Docs, Google Sheets, and other mainframe applications as necessary
Benefits
Comp & perks- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want
- Remote-first environment
- Culture of empathy, transparency, and empowerment
- Hourly, overtime-eligible role