Patient Experience UX Specialist

Reset Health

. Act as the voice of the patient within the product team and champion patient needs and evidence .

Posted 11/12/2026full-timeLondon • United KingdomMid-LevelSenior💰 £60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in user experience (UX) design with a focus on patient engagement, utilizing product analytics tools like Pendo and conducting user research to enhance health app usability. Proficient in UX writing, including adherence to health literacy and accessibility standards, while effectively collaborating with cross-functional teams.

Highest-signal resume keywords

UX ExperienceDigital Health ExperienceProduct Analytics (Pendo)User Research PlanningUX Writing Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Experience DesignA/B TestingBehaviour Change DesignPatient PersonasJourney MappingUsability TestingAgile MethodologyProduct AnalyticsHealth Literacy StandardsAccessibility (WCAG 2.2)

Soft Skills

Stakeholder ManagementCommunication SkillsGroup FacilitationCompleter/FinisherCollaboration

Tools & Technologies

PendoJiraAha!

Industry Keywords

GLP-1 MarketPatient EngagementDigital HealthHealth AppUsability Engineering

About the role

Key responsibilities & impact

Act as the voice of the patient within the product team and champion patient needs and evidence
Own patient engagement across the Roczen patient app and patient communications
Run ongoing patient research, including user groups, interviews, surveys and usability tests
Build and maintain patient personas and journey maps
Plan, run and report on patient user groups and feed findings into the roadmap
Identify engagement and drop-off moments and design features, content and habits to retain patients ethically
Audit app features and flows for usability, value and friction and deliver a prioritised improvement backlog
Improve patient journeys such as booking, reminders and re-booking
Audit and define management structures for app, SMS, email, push notification and CompanionAI messaging
Set and maintain patient messaging style guide and tone of voice
Review feature copy using plain English, health literacy and accessibility standards
Define engagement metrics with Pendo and agree baselines
Run A/B tests and pilots and report results
Use Pendo data, Aha! ideas and patient feedback to maintain a prioritised patient experience backlog
Present patient evidence to the PX Steerco and challenge features lacking a clear patient need
Partner with Clinical PX Lead on patient-facing content accuracy
Partner with QMS on usability engineering and risk documentation
Collaborate with Clinical, Operations, Technology and Commercial teams
Communicate findings, progress and impact to stakeholders, including senior leadership

Requirements

What you’ll need

Minimum of 5 years of UX experience, with a proven track record of improving engagement in a consumer or health app
Digital health experience
Experience in the GLP-1 market
Behaviour change and habit-forming design, applied ethically
Experience with product analytics (e.g. Pendo) and experimentation, including A/B testing
UX writing skills, including plain English, health literacy and accessibility (WCAG 2.2)
Experience planning and running user research, including interviews, surveys and usability testing
Experience building patient or user personas and journey maps
Confidence speaking in groups, with prior experience leading live research sessions with groups of patients
Comfortable working in agile teams with two-week sprints and Jira
Excellent stakeholder management and communication skills
A completer / finisher who likes to get the work done efficiently and to a high quality
Experience interfacing between product, clinical, operations, and tech/engineering teams
Degree in UX/Product Design or a related field is desirable

Benefits

Comp & perks

Opportunities to build skills and progress within a growing digital health organisation
Private medical insurance
Enhanced parental leave
Enhanced sick leave
Pension scheme