Reset Health

Product Designer

• Act as the voice of the patient within the product team and champion patient needs and evidence
• Own patient engagement across the Roczen patient app and patient communications
• Run ongoing patient research, including user groups, interviews, surveys and usability tests
• Build and maintain patient personas and journey maps
• Plan, run and report on patient user groups and feed findings into the roadmap
• Identify engagement and drop-off moments and design features, content and habits to retain patients ethically
• Audit app features and flows for usability, value and friction and deliver a prioritised improvement backlog
• Improve patient journeys such as booking, reminders and re-booking
• Audit and define management structures for app, SMS, email, push notification and CompanionAI messaging
• Set and maintain patient messaging style guide and tone of voice
• Review feature copy using plain English, health literacy and accessibility standards
• Define engagement metrics with Pendo and agree baselines
• Run A/B tests and pilots and report results
• Use Pendo data, Aha! ideas and patient feedback to maintain a prioritised patient experience backlog
• Present patient evidence to the PX Steerco and challenge features lacking a clear patient need
• Partner with Clinical PX Lead on patient-facing content accuracy
• Partner with QMS on usability engineering and risk documentation
• Collaborate with Clinical, Operations, Technology and Commercial teams
• Communicate findings, progress and impact to stakeholders, including senior leadership

Explore Patient Experience UX Specialist at Reset Health. Review requirements and application details.

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Patient Experience UX Specialist