Resi

Customer Success Manager

• Own the post-sale client relationship and Resi's retention
• Oversee the full post-sale client lifecycle across the platform and managed services
• Set the customer success strategy and operating model
• Lead strategic planning, including annual and quarterly goals, priorities, and initiatives
• Lead, develop, and retain the customer success team
• Own the customer success budget across team, tools, and vendors
• Use systems, technology, automation, and AI to scale team output and improve customer experience
• Orchestrate client work across teams to keep launches and service changes on schedule
• Lead onboarding and implementation strategy from Sales handoff through launch
• Oversee the support function and knowledge strategy
• Partner with sales, marketing, design, digital marketing, product, and engineering
• Report retention, client health, and team performance to leadership
• Own gross and net revenue retention through segmented coverage, health scoring, early warning signals, and save plans

Explore Director of Customer Success at Resi. Review requirements and application details.

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Director of Customer Success