Central Renewal & Leasing Specialist

Reside Living

. Provide renewal and lead management support across the portfolio to achieve maximum revenue growth .

Posted 11/3/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in multifamily property management operations, focusing on resident renewal processes and effective communication strategies. Proficient in utilizing technology tools like Yardi and Microsoft Office to enhance operational efficiency and customer experience.

Highest-signal resume keywords

Multifamily Property ManagementResident Renewal Process ManagementYardi ExperienceMicrosoft Office ExcelLRO Yield Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal Lease GenerationMarket Rent ReviewNegotiation SkillsData EntryCommunication Scheduling

Soft Skills

Leadership FeedbackCustomer Experience ImprovementProblem-Solving

Tools & Technologies

YardiMicrosoft Office Word

Industry Keywords

Multifamily OperationsRevenue GrowthProperty ManagementLead ManagementCommunication Management

About the role

Key responsibilities & impact

Provide renewal and lead management support across the portfolio to achieve maximum revenue growth
Create best-in-class processes and provide leadership feedback to improve customer experience
Manage outbound and inbound renewal communications with residents by phone, email, and text
Explain renewal rent increases using property and neighborhood trends and discuss necessary logic changes
Follow communication schedules to obtain required 30-day move-out notices
Communicate with Property Managers about property-level information
Review market rent against quoted renewal rent and negotiate renewal rates when applicable
Generate and send renewal leases
Develop complete and accurate renewal leases for each property
Follow up with residents until renewal agreements are signed
Gather and enter Notices to Vacate into Yardi
Participate in weekly process-improvement meetings
Review inbound lead queues and respond to property-information requests
Communicate property, apartment, neighborhood, pricing, and availability information
Answer prospect lead calls, identify needs, and provide apartment options
Input caller information into the operating system
Schedule in-person, self-guided, or virtual community tours in Yardi

Requirements

What you’ll need

Minimum of 3 years of experience in multifamily property management operations
Minimum of 1 year managing the multifamily resident renewal process for 250+ units
Ability to understand renewal and leasing information
Experience with technology tools
Microsoft Office Excel and Word experience required
Yardi experience preferred
LRO Yield management experience preferred
Preferred experience with changing multifamily processes and procedures

Benefits

Comp & perks

Medical insurance
Dental insurance
Life insurance
Short- and long-term disability insurance
Paid time off
401(k) matching
Commuter benefit
25% per month apartment discount after 90 days
Student loan assistance of $100 per month
Two consecutive days off
13 days PTO to start, increasing after the first year
Paid holidays
Willing to train the right person