Reside Living

General

• Provide renewal and lead management support across the portfolio to achieve maximum revenue growth
• Create best-in-class processes and provide leadership feedback to improve customer experience
• Manage outbound and inbound renewal communications with residents by phone, email, and text
• Explain renewal rent increases using property and neighborhood trends and discuss necessary logic changes
• Follow communication schedules to obtain required 30-day move-out notices
• Communicate with Property Managers about property-level information
• Review market rent against quoted renewal rent and negotiate renewal rates when applicable
• Generate and send renewal leases
• Develop complete and accurate renewal leases for each property
• Follow up with residents until renewal agreements are signed
• Gather and enter Notices to Vacate into Yardi
• Participate in weekly process-improvement meetings
• Review inbound lead queues and respond to property-information requests
• Communicate property, apartment, neighborhood, pricing, and availability information
• Answer prospect lead calls, identify needs, and provide apartment options
• Input caller information into the operating system
• Schedule in-person, self-guided, or virtual community tours in Yardi

Explore Central Renewal & Leasing Specialist at Reside Living. Review requirements and application details.

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Central Renewal & Leasing Specialist