Account Representative

Residential Elevators

. Collaborate with cross-functional teams to resolve complex client problems and escalations .

Posted 9/22/2026full-timeTallahassee • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client account management, effective communication, and organizational skills to enhance departmental efficiency and client satisfaction. Proven ability to manage service technician schedules and resolve client issues in a fast-paced environment.

Highest-signal resume keywords

Client Account ManagementService Technician SchedulingEffective CommunicationOrganizational SkillsProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ManagementSchedulingMicrosoft OfficeCRM Software

Soft Skills

Interpersonal CommunicationPositive AttitudeReliabilityIndependenceAdaptability

Industry Keywords

Residential ElevatorsDepartment GoalsClient Needs AssessmentDepartmental Efficiency

About the role

Key responsibilities & impact

Collaborate with cross-functional teams to resolve complex client problems and escalations
Initiate and maintain continuous communication with internal and external clients
Create, modify, and communicate daily schedules for service technicians
Interact positively and professionally with clients regarding critical issues related to Residential Elevators' products and services
Assess client needs and communicate appropriate resolution options immediately or within short deadlines
Directly control service technician schedules
Assist in planning and implementing department goals
Recommend improvements to departmental efficiency and effectiveness to leadership

Requirements

What you’ll need

Minimum of three years of experience with a proven track record of being solely responsible for overseeing critical internal and external client accounts
Strong verbal, written, and interpersonal communication skills
Ability to remain positive and professional in the face of adversity
Ability to set and meet deadlines in a fast-paced, high-pressure, rapidly changing environment
Proactive, reliable, and highly organized
Ability to work independently
Computer literacy, including Microsoft Office and CRMs
Ability to work full-time, 40 hours per week, with possible Saturday shifts based on business needs