Resilinc

Director

• Lead end-to-end Services delivery from solution scoping through implementation, customer acceptance, production deployment, and adoption-ready handoff
• Own strategic and complex customer programs and serve as senior Services executive for critical engagements
• Partner with Sales, Solution Engineering, Product, Engineering, Support, Finance, Commercial, and customer teams
• Build and scale a technically capable Services organization for enterprise implementations and AI/agent deployments
• Establish team capabilities across data ingestion, APIs, integrations, platform configuration, supply-chain mapping, analytics, AI workflows, agent design, testing, observability, and enterprise AI deployment
• Lead enterprise AI and agent deployments from discovery and prototype to secure, reliable production
• Define Services and Engineering engagement rules and reduce avoidable Engineering dependency
• Create repeatable and scalable delivery models for scoping, onboarding, implementation, integrations, AI/agent deployment, acceptance, hypercare, Managed Services, and post-go-live adoption
• Own Services utilization, billability, revenue, delivery margin, resource planning, and change-order discipline
• Build capacity models covering implementation resources, strategic programs, Engineering dependencies, U.S./India delivery, and future hiring
• Develop recurring Managed Services offerings including validation, analytics, technical enablement, compliance support, AI/agent optimization, administration, and adoption support
• Ensure adoption-ready handoffs with clear completion dates, usage expectations, success criteria, technical barriers, and post-go-live ownership

Director – Professional Services