Sales Support Representative

ResMed

. Sell ResMed products and solutions to customers in an assigned territory and/or specific accounts .

Posted 9/21/2026full-timeRemote • United StatesJuniorMid-Level💰 $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in B2B sales support, customer relationship management, and virtual communication. Proven ability to enhance customer experiences and drive product adoption in the medical device industry.

Highest-signal resume keywords

B2B Sales SupportCustomer Relationship Management (CRM)Virtual CommunicationMedical Device Industry ExperienceAccount Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Work EthicCan-Do AttitudeAttention to DetailMotivatedLeadership Qualities

Tools & Technologies

CRM SystemsVirtual Communication Technologies

Industry Keywords

Medical DeviceSales ObjectivesCustomer ExperienceProduct DemonstrationsService Incident Resolution

About the role

Key responsibilities & impact

Sell ResMed products and solutions to customers in an assigned territory and/or specific accounts
Execute account strategy by planning and positioning products and solutions to attain sales objectives and quota
Develop customer business understanding to identify needs and selling opportunities
Enhance customer relationships through virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution
Position ResMed products and services adoption to improve customer and patient outcomes
Develop and grow customer relationships within assigned accounts and with account managers
Ensure quality customer service and experience
Act as the single point of customer contact to coordinate service incident resolution and escalation of technical issues
Document activities in the Customer Relationship Management (CRM) system
Collaborate with Sales Management to evaluate business conditions and sales trends
Develop and implement proactive service and support plans with Sales Management

Requirements

What you’ll need

Candidates must be based in the Central or Eastern Time Zone
Strong work ethic and can-do attitude
Excellence in virtual communication, product presentations, media presentations, webinars, and video conferencing
Proven experience working in a collaborative environment to achieve individual and team goals
Motivated, execution- and results-focused, accountable for continuous improvement, and attentive to detail
Demonstrated ability to provide excellent service internally and externally
Self-starter with proven leadership qualities
Demonstrated ability to develop and build strong customer relationships
1+ years of relevant business experience in B2B sales support (desirable)
Medical device industry experience and knowledge preferred
BA/BS in a business discipline or equivalent experience (desirable)
Ability to use CRM systems and a variety of virtual communication technologies

Benefits

Comp & perks

Comprehensive medical, vision, dental, and life insurance
AD&D insurance
Short-term and long-term disability insurance
Sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Tuition assistance
Fifteen days Paid Time Off (PTO) in the first year
11 paid holidays plus 3 floating days
14 weeks of primary caregiver leave or two weeks of secondary caregiver leave
Flexible work arrangements
Career growth opportunities
Competitive salaries
TIC (additional compensation; base hourly pay is $27.64/hr.)