ResMed

Data Analyst

• Analyze CGM and diabetes business workflows from eligibility through recurring resupply
• Partner with business and technical teams to define requirements, translate needs, and deliver clear, scalable analytics
• Turn raw data in Snowflake and SQL into dashboards, performance metrics, and insight-ready reports
• Examine adherence, shipment cadence, payer requirements, and retention to identify improvement opportunities
• Deliver ongoing program reviews and KPI reporting that guide patient resupply strategies
• Communicate findings using strong data storytelling to influence cross-functional decisions
• Collaborate with business, product, payer, and technology partners to uncover trends, reduce inefficiencies, and align analytics around clinical and operational outcomes

Senior Data Analytics Partner, Diabetes – Continuous Glucose Monitoring

Account Manager

• Manage and grow an assigned sales territory
• Serve as a trusted field representative and company ambassador to the medical community
• Drive sales of company services through prospecting, quoting, and closing new business
• In-service and educate new and existing accounts
• Manage and grow existing business
• Document activities and opportunities according to company standard operating procedures
• Achieve revenue goals for service sales and assigned product lines
• Provide daily updates on sales activity, competition, and business opportunities
• Maintain CRM activity and submit required paperwork
• Submit monthly expense reports and manage expenses within the approved budget
• Collaborate with Product Managers to generate new business and expand existing accounts
• Maintain comprehensive knowledge of company product lines
• Communicate customer needs to Customer Experience and internal teams
• Complete issue resolution documentation
• Report performance insights and territory assessments to management

Territory Manager

QA Engineer

• Ensure new and existing digital health products from Incubation & Growth areas comply with quality, safety, regulatory standards, and user requirements
• Oversee design controls and verification and validation activities in alignment with quality systems and external regulations
• Support product strategy from concept through commercial launch
• Perform specialized quality assurance work related to digital health applications and I&G
• Develop project QA plans for new product implementation or released-product changes
• Ensure compliance with ResMed’s Quality System, regulatory requirements, risk controls, and project timing
• Review and guide Product Development, Engineering, and I&G teams on product development deliverables
• Collaborate with QA, Post Market Quality, QA Production, Regulatory, and I&G team members
• Provide project updates, training, and QA guidance
• Manage and contribute to digital health and I&G projects
• Provide clear executive summaries on project status
• Advise on quality matters for digital health product design and development
• Influence strategy and drive business outcomes
• Build relationships beyond the immediate area of expertise
• Work independently on daily projects and tasks
• Act as a best-practice resource
• Participate in internal and external audits to ensure regulatory and standards compliance

Senior Product Quality Assurance Engineer – I&G

Director

• Consolidate regional demand plans into a clear enterprise view of demand, assumptions, risks and opportunities
• Identify material cross-regional changes, dependencies and trade-offs requiring enterprise visibility or decisions
• Translate complex planning information into executive-ready insights, scenarios and decision points
• Strengthen transparency of constrained and unconstrained demand and its implications for supply, capacity, inventory and business performance
• Shape and steward global demand planning standards, governance, processes and operating rhythms
• Strengthen accountability for key planning assumptions, decisions, actions and outcomes
• Establish consistent approaches to demand planning performance and KPIs while recognising relevant regional differences
• Drive continuous improvement and sharing of leading practices across the global planning community
• Lead global demand-to-supply integration with Supply Planning
• Partner with Commercial, Finance and Product to align market assumptions, demand plans and business outlooks
• Provide global integration and visibility for major product launches, transitions and lifecycle decisions
• Bring together stakeholders to navigate cross-regional issues and facilitate timely escalation
• Partner with Regional Planning Directors and Planning Excellence to strengthen planning maturity and capability
• Champion effective use of planning technology, analytics and advanced forecasting
• Translate transformation outcomes into sustainable global processes, governance and ways of working
• Identify opportunities to simplify and improve planning operations across ResMed
• Operate through influence in a highly matrixed global environment while reporting to the Senior Director, Integrated Supply Chain Planning

Global Demand Integration & Planning Director

Customer Support

• Sell ResMed products and solutions to customers in an assigned territory and/or specific accounts
• Execute account strategy by planning and positioning products and solutions to attain sales objectives and quota
• Develop customer business understanding to identify needs and selling opportunities
• Enhance customer relationships through virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution
• Position ResMed products and services adoption to improve customer and patient outcomes
• Develop and grow customer relationships within assigned accounts and with account managers
• Ensure quality customer service and experience
• Coordinate resolution of service incidents and escalation of technical issues as the single point of customer contact
• Document activities in the Customer Relationship Management (CRM) system
• Collaborate with Sales Management to evaluate business conditions and sales trends
• Develop and implement a proactive service and support plan with Sales Management

Sales Support Representative – Pacific Northwest, St. Louis

• Sell ResMed products and solutions to customers in an assigned territory and/or specific accounts
• Execute account strategy by planning and positioning products and solutions to attain sales objectives and quota
• Develop customer business understanding to identify needs and selling opportunities
• Enhance customer relationships through virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution
• Position ResMed products and services adoption to improve customer and patient outcomes
• Develop and grow customer relationships within assigned accounts and with account managers
• Ensure quality customer service and experience
• Act as the single point of customer contact to coordinate service incident resolution and escalation of technical issues
• Document activities in the Customer Relationship Management (CRM) system
• Collaborate with Sales Management to evaluate business conditions and sales trends
• Develop and implement proactive service and support plans with Sales Management

Sales Support Representative

• Foster and establish strong customer relationships with strategic accounts
• Plan and execute sales strategies within assigned accounts
• Grow revenue to meet and exceed sales targets
• Set and achieve revenue goals in line with the company growth plan
• Set sales objectives and metrics
• Forecast revenue, manage pipeline, and track sales progress
• Represent ResMed professionally as the subject matter expert on products and solutions
• Negotiate pricing and rebate agreements
• Monitor customer commitments and ensure accountability
• Enhance customer relationships through virtual customer visits, product demonstrations, educational programs, product in-services, quarterly business reviews, and problem resolution

Account Manager – East Coast Region

Analytics Engineer

• Build and run the data foundation, dashboards and IBP data feed for the Top 10 EMEA Strategic Accounts
• Build pipelines from cluster CRM, ERP, order-billing, pricing and device-adherence systems into a common layer
• Reconcile differing system instances, currencies, fiscal calendars and product/customer codes
• Implement the governed Top-10 account hierarchy, survivorship rules and M&A re-parenting
• Build and maintain dimensional single-source-of-truth fact tables for revenue, units, resupply, pipeline and contracts
• Implement and validate strategic-account metrics including share of wallet, churn, gap-to-plan, forecast accuracy, price realisation and contract compliance
• Maintain data-quality monitoring, row-level security, GDPR controls, audit and lineage
• Build internal strategic-account and customer-facing performance dashboards, including external-sharing capability
• Build the extract mapping account demand plans and assumptions into the IBP structure
• Own monitoring, refreshes, change requests, new-account onboarding and hierarchy updates
• Work with the Intelligence, IBP & Value Lead, EMEA Strategic Account Manager, clusters, InfoSec and legal

Senior BI / Analytics Engineer, Strategic Accounts

Procurement

• Represent the Global Supplier Alliance function on project cross-functional teams
• Develop and implement supply chain design and sourcing strategies for assigned projects
• Collaborate with business stakeholders, Product Development, Marketing, and Global Supplier Alliance teams
• Identify technologies driving innovation, quality, and cost efficiency
• Ensure supplier bases can integrate required technologies through collaborative strategies
• Balance project needs with Global Supplier Alliance strategies, commercial strategies, and business conditions
• Lead supplier selection and facilitate related business processes under the ResMed Quality Management System
• Establish and align commercial contracts and agreements for components, software, and outsourced systems
• Drive best-practice adoption and change management across commercial resources
• Improve sourcing processes using data analytics to identify optimization and efficiency opportunities