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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in B2B sales support, customer relationship management, and virtual communication to enhance customer experiences and drive product adoption in the medical device industry.
Highest-signal resume keywords
B2B Sales SupportCustomer Relationship ManagementVirtual CommunicationMedical Device Industry ExperienceAccount Strategy Execution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Work EthicCan-Do AttitudeAttention to DetailSelf-StarterLeadership Qualities
Tools & Technologies
Customer Relationship Management (CRM) SystemVideo Conferencing TechnologiesWebinarsMedia Presentations
Industry Keywords
Medical DeviceSales ObjectivesCustomer ServiceProblem ResolutionSales Management
About the role
Key responsibilities & impact- Sell ResMed products and solutions to customers in an assigned territory and/or specific accounts
- Execute account strategy defined by sales leaders to attain sales objectives and quota
- Understand customers’ businesses to identify needs and selling opportunities
- Enhance customer relationships through virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution
- Position ResMed products and services adoption to improve customer and patient outcomes
- Develop and grow customer relationships within assigned accounts and with account managers
- Ensure quality customer service and experience
- Act as the single point of customer contact to coordinate service incident resolution and technical issue escalation
- Document activities in the Customer Relationship Management (CRM) system
- Collaborate with Sales Management to evaluate business conditions and sales trends
- Develop and implement proactive service and support plans with Sales Management
Requirements
What you’ll need- Candidates must be based in the Central or Eastern Time Zone
- Strong work ethic and can-do attitude
- Excellence in virtual communication, product presentations, media presentations, webinars, and video conferencing using varied technologies
- Proven experience working collaboratively to achieve individual and team goals
- Execution- and results-focused, with accountability for continuous improvement and attention to detail
- Ability to provide excellent internal and external service
- Self-starter with proven leadership qualities
- Ability to develop and build strong customer relationships
- 1+ years of relevant business experience in B2B sales support (desirable)
- Medical device industry experience and knowledge preferred (desirable)
- BA/BS in a business discipline or equivalent experience (desirable)
Benefits
Comp & perks- Comprehensive medical, vision, dental, and life insurance
- AD&D insurance
- Short-term and long-term disability insurance
- Sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Commuter benefits
- 401(k)
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Tuition assistance
- Fifteen days Paid Time Off (PTO) accrued in the first year
- 11 paid holidays plus 3 floating days
- 14 weeks of primary caregiver leave or two weeks of secondary caregiver leave
- Flexible work arrangements
- Career growth opportunities
- Competitive salaries