Senior Customer Success Specialist

ResMed

. Serve as the primary point of contact for assigned customers .

Posted 10/6/2026full-timeRemote • United StatesSenior💰 $57,000 - $77,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong account management and customer success capabilities, with a focus on building relationships, analyzing data, and implementing solutions to enhance customer satisfaction and financial outcomes. Proficient in home health billing software and Microsoft Office applications, with advanced analytical skills and effective communication across stakeholder levels.

Highest-signal resume keywords

Account ManagementCustomer SuccessHME/DME Industry ExperienceAdvanced Analytical SkillsHome Health Billing Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementBusiness-To-Business SalesCustomer SuccessAnalytical SkillsFinancial AcumenProblem-Solving SkillsMicrosoft Office ProficiencyMedical BillingData AnalysisRevenue Management

Soft Skills

Customer ServiceCommunication SkillsOrganizational SkillsAttention To DetailPresentation Skills

Tools & Technologies

Home Health Billing SoftwareMicrosoft Office Applications

Industry Keywords

HMEDMECustomer TrainingAccount Health MonitoringStakeholder Communication

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned customers
Build trusted relationships supporting satisfaction, retention, and success
Coordinate and facilitate customer training
Maintain regular customer touchpoints and proactive communication
Analyze customer data, trends, and operational challenges
Identify revenue management challenges and recommend data-driven solutions
Implement corrective actions to resolve financial issues and improve collection outcomes
Collaborate with internal partners and account managers
Monitor account health and performance
Help customers achieve goals and strengthen business results

Requirements

What you’ll need

Associate's degree required; bachelor's degree preferred
1–3 years of account management, business-to-business sales, customer success, or related experience
Experience in the HME/DME industry and medical billing
Experience working with home health billing software
Advanced analytical skills with the ability to evaluate information, identify trends, and develop actionable recommendations
Strong customer service and problem-solving skills
Business and financial acumen
Excellent verbal, written, and presentation skills
Ability to communicate and influence effectively across stakeholder levels, including executive audiences
Strong organizational skills and attention to detail
Proficiency with Microsoft Office applications

Benefits

Comp & perks

Comprehensive medical, dental, vision, and life insurance
AD&D insurance
Short-term and long-term disability insurance
Sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Tuition assistance
Fifteen days Paid Time Off (PTO) in the first year
11 paid holidays plus 3 floating days
14 weeks of primary caregiver or two weeks of secondary caregiver leave
Flexible work arrangements
Professional development opportunities
Culture supporting growth and wellbeing