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Senior ServiceNow Developer
Resolve Tech Solutions. Develop and enhance ServiceNow functionality using server-side and client-side scripting, including Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced expertise in ServiceNow development, including server-side and client-side scripting, API development, and platform configuration. Proven ability to manage platform upgrades and integrations while providing technical leadership and mentoring to developers.
Highest-signal resume keywords
ServiceNow DevelopmentServer-Side ScriptingREST API DevelopmentIntegration HubServiceNow Certified System Administrator
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Glide APIBusiness RulesScript IncludesClient ScriptsUI PoliciesScheduled JobsService CatalogsFlow DesignerPerformance AnalyticsDomain Separation
Soft Skills
Analytical SkillsTroubleshooting SkillsCross-Functional CollaborationMentoringTechnical Leadership
Tools & Technologies
ServiceNowAngularSSODiscovery ToolsService Graph Connectors
Certifications & Qualifications
ServiceNow Certified System AdministratorCertified Application Developer
Industry Keywords
ITSMITOMITAMEnterprise-Scale ImplementationsMulti-Tenant Architecture
Tech Stack
Tools & technologiesAngularITSMServiceNow
About the role
Key responsibilities & impact- Develop and enhance ServiceNow functionality using server-side and client-side scripting, including Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs
- Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, Workspaces, and UI Builder interfaces
- Build and customize Employee Center, portals, widgets, and Angular-based UI components to support business requirements
- Create and maintain REST and Scripted REST APIs, Flow Designer solutions, SubFlows, and Integration Hub actions, including custom integrations and automation scripts
- Implement and manage notifications, templates, mail scripts, dashboards, reports, and performance analytics
- Monitor system health, analyze upgrade and performance logs, and optimize platform reliability and scalability
- Serve as a technical liaison between architects and developers, ensuring alignment with design standards and architectural patterns
- Conduct code reviews and enforce development best practices to maintain high-quality, maintainable solutions
- Manage instance upgrades, cloning activities, data archiving, replication processes, and domain separation configurations
- Design and support integrations with external systems, including SSO, discovery tools, Service Graph Connectors, ServiceNow-to-ServiceNow e-bonding, and AI-enabled automation use cases
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Systems, or equivalent professional experience
- 5+ years of hands-on ServiceNow development experience supporting enterprise-scale implementations
- Advanced expertise in server-side and client-side scripting, API development, and platform configuration
- Strong working knowledge of ITSM, ITOM, and ITAM modules
- Experience managing platform upgrades, instance cloning, and multi-instance environments
- Demonstrated experience with Integration Hub, REST integrations, and external system connectivity
- Familiarity with Domain Separation and multi-tenant architecture
- ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) preferred
- Proven ability to mentor developers and provide technical leadership
- Strong analytical, troubleshooting, and cross-functional collaboration skills
- Alignment with RTS Core Values