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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and sales within the restaurant and facilities management sectors, focusing on customer retention, upselling, and cross-selling strategies. Proven ability to build strong relationships with key decision-makers and drive revenue growth through effective collaboration and communication.
Highest-signal resume keywords
Account ManagementSales GrowthCustomer RetentionRelationship BuildingCRM Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Growth PlanningRevenue TrackingSales Pipeline ManagementUpsellingCross-Selling
Soft Skills
Communication SkillsOrganizational SkillsProactive MindsetResults-DrivenRelationship Management
Tools & Technologies
CRM Tools
Industry Keywords
Restaurant ServicesFacilities ManagementCommercial MaintenanceCustomer EngagementBusiness Reviews
About the role
Key responsibilities & impact- Own and grow a portfolio of existing restaurant customers
- Build strong relationships with key decision-makers and become a trusted partner for repairs, maintenance, and facilities services
- Identify and close upselling, cross-selling, expansion, and new-location opportunities
- Drive customer retention, improve satisfaction, and reduce churn
- Develop account growth plans for multi-location restaurant groups
- Conduct regular business reviews to drive long-term partnerships
- Collaborate with internal operations and service teams to ensure exceptional service and efficient issue resolution
- Own account growth targets and maintain an accurate sales pipeline
- Track revenue expansion, retention, and customer engagement metrics
- Work with Sales, Operations, Partner Operations, and other internal teams to deliver a seamless customer experience and unlock new business opportunities
Requirements
What you’ll need- 4–5+ years of experience in account management or sales, ideally within restaurant services, facilities management, or commercial maintenance
- Proven track record of growing accounts, exceeding sales targets, and driving revenue through upselling, cross-selling, and expansion
- Experience selling services into the restaurant, hospitality, or commercial services industries is a strong asset
- Excellent relationship-building and communication skills, with the ability to engage key decision-makers
- Proactive, sales-driven mindset with the ability to identify opportunities and close deals
- Strong organizational skills with the ability to manage multiple accounts and priorities
- Experience using CRM tools to manage accounts and track sales opportunities
- Customer-first, results-driven self-starter who thrives in a fast-paced environment
Benefits
Comp & perks- Equal opportunity employer
- Workplace accommodation for applicants with disabilities throughout the hiring process
- Access to a Talent Notion page with information about ResQ and the recruitment process