Implementation Specialist

Restaurant365

. Lead end-to-end onboarding for assigned customers, including discovery, configuration, training, and go-live support .

Posted 11/11/2026full-timeRemote • United StatesJuniorMid-Level💰 $70,000 - $84,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SaaS onboarding and implementation, with a strong focus on customer training, technical setup, and operational workflows. Proven ability to manage projects, communicate effectively with stakeholders, and leverage AI tools for process improvement.

Highest-signal resume keywords

SaaS Onboarding ExperienceCustomer Training DeliveryProject Management SkillsTechnical Setup GuidanceAI Tool Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS ImplementationData StructuresBusiness WorkflowsTechnical TroubleshootingCustomer Success MetricsERP Systems ExposureMulti-Unit Restaurant OperationsAI ExperienceAttention to DetailOperational Priorities

Soft Skills

Organizational SkillsTime ManagementVerbal CommunicationWritten CommunicationInterpersonal Skills

Tools & Technologies

Internal Tracking ToolsAI ToolsPOS SystemsTraining PlatformsCollaboration Tools

Industry Keywords

Restaurant Industry OperationsAccounting WorkflowsInventory ManagementClient-Facing TrainingTechnical Concepts Translation

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead end-to-end onboarding for assigned customers, including discovery, configuration, training, and go-live support
Assess customer readiness, manage scope, and resolve technical or operational challenges
Conduct discovery sessions and translate customer requirements into business workflows, data structures, and operational priorities
Deliver primarily virtual training to varied user groups
Serve as a subject matter expert on platform best practices and optimal use
Collaborate with Project Management, Solutions Architecture, Product, and Support
Track implementation milestones and deliverables using internal tools
Communicate progress, risks, and resolution paths to internal stakeholders and customers
Identify opportunities to automate and improve work using approved AI and other tools
Meet success metrics including utilization, project throughput, on-time delivery, and customer satisfaction

Requirements

What you’ll need

2+ years of hands-on experience in SaaS onboarding or implementation
Proven track record guiding customers through technical setup, training, and go-live across varied business types and user groups
Exceptional organizational and time management skills; ability to manage multiple projects and meet tight deadlines
Excellent verbal and written communication skills
Ability to lead client-facing trainings and translate technical concepts for technical and non-technical stakeholders
Strong interpersonal and customer service orientation
Familiarity with restaurant industry operations and workflows, including accounting, POS, and inventory
Analytical and solutions-oriented; able to assess requirements, troubleshoot issues, and make data-informed decisions
Ability to work independently and collaborate cross-functionally
Proven SaaS tool fluency, sound technical knowledge, and attention to detail
Hands-on AI experience and judgment to verify generative AI outputs
Experience with multi-unit restaurant groups preferred
Exposure to ERP systems or launch-of-service delivery preferred
Comfort adapting to evolving playbooks and tools preferred

Benefits

Comp & perks

Comprehensive medical benefits, 100% paid for employee
401k + matching
Equity Option Grant
Unlimited PTO + Company holidays
Wellness initiatives
Fully remote work with virtual collaboration