Restaurant365

Operations

• Maintain the accuracy and integrity of Brand level inventory and recipe records in Restaurant365.
• Support the creation and maintenance of regular data checks and updates in alignment with established processes and source documentation.
• Perform routine data entry and updates to ensure Brand level data remains current and accurate.
• Provide weekly updates and status reports on assigned brands and tasks.
• Help create and update process documents and flowcharts for operational tasks.
• Track routine metrics related to data accuracy and performance.
• Assist with monitoring and managing support tickets related to data maintenance with guidance from the Team Lead.
• Collaborate and communicate proactively with team members and the Team Lead.
• Convert and compile data in varying formats to meet R365 process standards.
• Conduct the build out of foundational Operations Data for clients in Onboarding.
• Perform other duties as assigned to support the Managed Services team.
• Validate, update, and quality-check information across recurring workstreams and project-based assignments.
• Communicate progress with internal partners and external executive-level brand stakeholders.
• Meet agreed timelines and identify questions or potential issues proactively.

Data Specialist, Operations Services

Project Manager

• Manage the full project lifecycle from kickoff to go-live
• Ensure deliverables, timelines, and quality standards are met
• Plan and coordinate resources to achieve project milestones
• Facilitate project kickoff meetings and establish communication channels
• Track and report project progress using project management tools such as Monday.com
• Identify risks and blockers and collaborate with stakeholders on resolution
• Maintain accurate project documentation
• Collaborate with Implementation, Architecture, Product, and Support teams on customer onboarding
• Contribute to delivery process improvements, playbook adoption, and playbook refinement
• Monitor utilization rate, project margin, on-time delivery rate, and customer satisfaction (CSAT)

Data Specialist, Operations Services

Project Manager, Implementation