Lead Payroll Specialist, Payroll Bureau

Restaurant365

. Independently manage recurring payroll activities for assigned customers, coordinating inputs, deadlines, approvals, and follow-up .

Posted 11/10/2026full-timeUnited StatesSenior💰 $38 - $57 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in payroll processing and operations, with a strong understanding of the end-to-end payroll cycle, multi-state payroll tax, and compliance. Capable of developing procedures, improving workflows, and effectively managing customer relationships in a remote environment.

Highest-signal resume keywords

5+ Years Payroll Processing ExperienceEnd-To-End Payroll Cycle KnowledgeMicrosoft Excel ProficiencyCPP Certification PreferredPayroll Bureau Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProcessingPayroll AuditsReconciliationData ValidationWorkflow ImprovementMulti-State Payroll Tax KnowledgeEarnings And Deductions ManagementReporting ToolsPayroll System TransitionsOff-Cycle Processing

Soft Skills

Analytical SkillsProblem-Solving SkillsCustomer CommunicationRelationship ManagementOrganizational Skills

Tools & Technologies

R365 PayrollPayroll PlatformsApproved Workflow Automation ToolsAI Tools

Certifications & Qualifications

CPP Certification

Industry Keywords

Payroll OperationsManaged-ServicePayroll OutsourcingWage-And-Hour ConceptsACA Reporting

About the role

Key responsibilities & impact

Independently manage recurring payroll activities for assigned customers, coordinating inputs, deadlines, approvals, and follow-up
Maintain customer payroll calendars, business practices, entities, locations, and approval requirements
Review payroll readiness and required inputs; identify missing or inconsistent information
Prepare or import approved payroll transactions, review calculations and variances, reconcile results, and investigate discrepancies
Perform payroll audits and reasonableness checks
Serve as the primary operational customer contact and explain payroll results and action items
Support payroll corrections and off-cycle requests
Coordinate post-payroll reporting, reconciliation, issue resolution, and customer follow-up
Support customer onboarding, transition, and stabilization
Coordinate additional customer services such as ACA, workers’ compensation, or 401(k) reporting
Develop and refine workflows, customer playbooks, controls, service standards, and coverage practices
Contribute to handoffs, readiness expectations, approval boundaries, and escalation paths
Act as a subject-matter expert for complex payroll scenarios and customer escalations
Identify recurring issues, customer needs, product gaps, and process improvements
Contribute to service reporting and operational measures
Develop reusable documentation and knowledge resources
Support knowledge sharing, cross-training, backup coverage, and onboarding of future team members
Collaborate with Implementation, Tax/Compliance, Customer Success, Support, Payments, Finance, Product, and Engineering
Maintain customer instructions, decisions, reviews, corrections, approvals, and escalations in approved systems
Protect sensitive customer and employee information and escalate security or payroll-integrity concerns
Support quality reviews, audits, and root-cause analysis
Use approved tools and automation to improve quality and reduce manual effort
Participate in special projects aligned with the managed-service offering and Payroll Operations priorities
Use approved AI tools to automate and improve work while reviewing outputs for quality

Requirements

What you’ll need

5+ years of hands-on payroll processing or payroll operations experience
Experience independently managing payroll across multiple customers, entities, locations, pay groups, or states
Strong knowledge of the end-to-end payroll cycle, including earnings, deductions, taxes, direct deposit, reporting, reconciliation, corrections, and off-cycle processing
Working knowledge of multi-state payroll tax and wage-and-hour concepts
Strong analytical and problem-solving skills
Excellent customer communication and relationship-management skills
Strong organizational skills and attention to detail
Proficiency in Microsoft Excel, including formulas, lookups, pivot tables, and data validation
Ability to develop or improve procedures and identify process gaps
Ability to work independently and collaboratively in a remote, deadline-driven environment
Curiosity and eagerness to use AI in daily work, with judgment to verify outputs
CPP certification is strongly preferred
Payroll bureau, managed-service, or payroll outsourcing experience is desired
Experience as a payroll lead, senior specialist, or subject-matter expert is desired
Experience developing payroll procedures, improving workflows, establishing controls, or helping launch or scale a new service is desired
Experience with R365 Payroll or comparable payroll platforms is desired
Experience with quarter-end or year-end payroll activities, payroll system transitions, reporting tools, or approved workflow automation is desired
Bachelor’s degree in Business, Accounting, Finance, Human Resources, or a related field, or equivalent work experience is desired

Benefits

Comp & perks

Comprehensive medical benefits, 100% paid for employee
401k + matching
Equity Option Grant
Unlimited PTO + Company holidays
Wellness initiatives
Hybrid work arrangement with onsite work each Tuesday and Wednesday